Job Summary
The Banquet Manager role at our hotel is a key position responsible for managing all banquets and events to deliver exceptional guest experiences. This includes optimising sales, evaluating performance, and ensuring staffing levels meet demand.
Key Responsibilities
* Manage all banquets and events to ensure seamless execution
* Maintain high standards of customer service
* Evaluate guest satisfaction levels and implement continuous improvements
* Propose ideas to enhance conference and banquet operations
* Optimise sales and contain costs
* Communicate effectively with internal teams and external customers
* Ensure staffing levels are aligned with business needs
* Provide ongoing training and development for the Banquet team
* Address staff performance issues in accordance with company policies
* Recruit, manage, and develop the Banquet team
* Comply with health and safety regulations
Requirements
* Strong knowledge of the hotel sector
* Record of success in conference and banquet operations
* Exceptional communication and leadership skills
* Conference and banquet operations experience in a managerial role
* Flexibility to respond to varying work situations
Preferred Qualifications
* Degree or diploma in Hotel Management
* PASSION FOR DELIVERING EXCEPTIONAL GUEST SERVICE
About Our Team
Hilton is a leading global hospitality company offering luxury hotels and resorts worldwide. We provide exceptional guest experiences through our commitment to excellence and innovation.
Work Location
Cairns
Job Type
Full-time
Seniority Level
Mid-Senior level
Industry
Hospitality