**Job description**:
**Permanent Inbound Call Centre position within Federal government**
- 100% office based in North Sydney
- $85-$90K + super, depending on experience
- Australian Citizens must have or be willing to obtain Baseline Security Clearance
- Shifts are 8.45AM-4.45PM or 1.30PM-9PM and rotating
**About the Role**:
This position revolves around active participation in an inbound call centre environment. You'll undergo extensive training and benefit from ongoing support, setting the stage for your success in this position.
Duties will include:
- Providing assistance to callers via telephone and webform responses
- Handling vulnerable and/or disadvantaged callers with compassion and dignity.
- Triage enquiries and assess best resolution.
- Handle all callers with confidentiality and in line with regulations surrounding handling protected personal identifying information.
- Ensure compliance to company and statutory regulations, policies and procedures.
- To consistently achieve required quality interaction measure
**To be successful in this role you will**
- Be able to commit to an 8.45AM-9PM rotating roster Monday-Friday
- Be able to come into the North Sydney office full time
- Possess previous experience in a call centre environment
- Previous experience working with vulnerable individuals is highly beneficial
- Proficient in both written and verbal communication
- Demonstrate emotional resilience, empathy, and upholds integrity
- Open to receiving and acting upon constructive feedback
- Be enthusiastic about helping others and contributing to positive change
- Work collaboratively within a team, actively seeking continuous improvement
- Be an active listener, skilled in multitasking, and proficient in entering information into a CRM system
- Exhibit strong engagement and relationship management skills
- Previous Case Management experience form inception to closure is highly desirable.
**To Apply**:
In order to be considered applicants are required to hold an **Australian Citizenship and have or be willing to obtain a Baseline Security Clearance.**
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Leonnie on 02 9200 3684 for more information.