Job Overview
We are seeking an experienced leader to head our Customer Care Team.
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About the Role
This is a permanent, full-time opportunity that offers a true hybrid working environment. You will work from home and our Mitcham office, enjoying flexible arrangements that allow you to thrive in your role.
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Key Responsibilities
* Empower your team to deliver exceptional customer service without sales targets
* Coach, mentor, and support team members for growth and success
* Tackle challenges, make decisions, and find solutions for customers and the team
* Stay calm under pressure, handle change with ease, and keep the team motivated
* Communicate effectively across all levels, providing feedback, coaching, or customer support
* Drive efficiencies using multiple systems to improve team performance
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Why This Opportunity?
We celebrate new thinking at every level, creating opportunities for professional and personal growth. When you flourish, we all do.
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Benefits
* Flexible working arrangements with hybrid playbooks
* $650 home office set up allowance for eligible employees
* Free and secure on-site parking with on-site café at our Mitcham office
* 14 weeks paid leave parental leave
* 15 days paid personal leave for caring, wellbeing, mental health, menstrual or menopause
* Request to swap certain public holidays for another day of paid leave