Job Description
We are seeking an experienced and skilled IT professional to join our team as a Senior IT Support Officer.
The successful candidate will provide technical support and advice to users, troubleshooting complex issues and responding to unique service requests.
This role requires strong analytical skills, attention to detail, and excellent communication abilities.
* Main Responsibilities:
* Provide technical support and advice to users
* Troubleshoot complex issues and respond to unique service requests
* Install standard and non-standard software and tools
* Manage routine and ad-hoc administrative tasks
* Prepare and analyze summary reports
Requirements
To be successful in this role, you will need the following qualifications and skills:
* Qualifications:
* Tertiary qualifications in a related field or equivalent knowledge and experience
* Skills:
* Windows Active Directory and InTune Administration skills
* Extensive experience with Windows desktop environment and Office 365 suite
* Clinical application support experience with packages, Genie, Best Practice, Trakcare (desirable)
* Experience in deploying desktop, label and multi-function print devices
* Experience with POS hardware and software support, plus EFTPOS (desirable)
Benefits
We offer a range of benefits to support your career growth and well-being, including:
* Superannuation: 17% Superannuation
* Parking: Subsidised onsite parking options
* Working Hours: Flexible working options
* Training: Training and professional development opportunities
* Health Insurance: Discounted health insurance (Medibank)
* Employee Assistance Program: Employee Assistance Program
* Sport & Aquatic Centre: Subsidised membership at the Sport & Aquatic Centre
About Us
We are a university that values diversity, inclusion, and belonging. We believe that by providing flexibility in when, where, and how work is done, we can support our staff to manage their personal commitments while optimising their work performance and contributions to the University.
We are committed to creating a workplace that is supportive, inclusive, and empowering for all staff members.
We invite you to join our community and contribute your skills and experience to help us achieve our goals.