Job Title: Case Manager
We're seeking a skilled and empathetic individual to join our team as a Travel Assistance Case Manager. This role requires strong problem-solving skills, critical thinking, and effective communication.
* The ideal candidate will have excellent customer service skills, with the ability to remain calm and composed under pressure.
* A strong understanding of emergency situations, medical emergencies, and travel disruptions is essential.
* The successful candidate will be able to work independently, making decisions quickly and effectively.
Responsibilities:
* Provide critical support to travellers during emergency situations, ensuring their safety and well-being.
* Use critical thinking and problem-solving skills to provide tailored advice to real-world problems.
* Foster strong relationships with customers, family members, and providers to deliver exceptional service.
* Collaborate with our team to locate suitable medical facilities, security specialists, and allied health professionals for emergencies.
* Facilitate payments and guarantees for facility and vendor bills.
Benefits:
* Flexible working hours, with a balanced routine that supports both effective performance and personal wellbeing.
* Ongoing training and development opportunities to enhance your skills and knowledge.
* A supportive team environment that encourages collaboration and open communication.