Support the operations that keep QGAir flying. We're seeking a Ground Support Officer in Cairns to assist with day-to-day aviation activities ensuring safe and efficient ground operations. Working alongside aircrew and operational teams, you'll play a key role in delivering critical aviation services across Queensland.
Are you a proactive and detail-oriented professional with a passion for aviation and a commitment to safety and efficiency? Join QGAir's dedicated Aviation Operations team as a Ground Support Officer and play a key role delivering exceptional logistical and operational support for our aviation services in Queensland.
About Us
Queensland Government Air (QGAir) forms part of the Queensland Police Service (QPS), Aviation Capability Group (ACG) and provides government aviation services specialising in both rotary and fixed wing operations in support of the QPS and our partner agencies in regular and emergency response operations across Queensland. Our commitment to safety, efficiency and innovation has established us as a leader in government aviation services.
The Role
Join our dynamic Aviation Operations team and play a vital role as a Ground Support Officer supporting QGAir's front-line aviation services in North Queensland. From coordinating passenger movements to supporting crews and managing on-the- ground logistics, no two days are the same. You'll play a key role behind the scenes, working closely with aircrew and operational teams to ensure safe, efficient and seamless operations. If you thrive in a fast-paced environment, enjoy practical team-focused work and take pride in delivering meaningful results in support of the community, this is your opportunity to make an impact. Full-time, permanent position available in Cairns.
Key Accountabilities
* Provide logistical and administrative support for ground operations in the dispatch and receipt of flights including passenger check in, preparation of flight documentation and passenger airside escort.
* Assist ACG staff, crews and passengers to ensure safe and efficient ground operations during aircraft arrival and departure.
* Provide ground support in loading and unloading of baggage, freight and other equipment.
* Assist with aircraft and facility cleanliness and operations of ground service equipment.
* Perform safe and efficient towing and repositioning of aircraft to meet operational requirements, ensuring compliance with aviation safety standards, ground handling procedures and organisational standards.
* Liaise with internal and external stakeholders to ensure efficient coordination of ground support activities.
* Maintain accurate operational records and ensure compliance with aviation regulatory, organisational and airport security requirements, including safeguarding aircraft, equipment and restricted areas.
* Assist the base coordinator and engineering teams in the delivery of daily operational tasks.
Why Join Us?
* 12.75% superannuation.
* Supportive and collaborative work environment.
* Work/life balance.
* Career growth and development opportunities available.
What We're Looking For
Mandatory
* Be eligible to hold an Aviation Security Identification Card (ASIC).
Highly Desirable
* Strong communication and interpersonal skills.
* Dangerous Goods Certification.
Special Conditions
* Ability to perform physical tasks such as lifting, pushing and towing heavy equipment or cargo.
* In compliance with CASA Drug and Alcohol Management Plan requirements, the preferred applicant will be required to undergo pre-employment testing and participate in the QGAir Drug and Alcohol Management Program.
Applications to remain current for 12 months.
Job Ad Reference: QLD/686468/26
Closing Date: Friday, 8 th May 2026
Occupational group: Aviation
#J-18808-Ljbffr