Fortuna Advisory Group is a multi-disciplined advisory business providing accounting, HR & Recruitment, legal, wealth, finance, IT managed services, insurance and outsourcing to over 15,000 clients nationally.
The purpose of this role is to ensure the efficient operation of the head office while providing exceptional support to the team and clients.
The position serves as a key point of contact for clients, facilitates smooth administrative processes, and supports Accountants, Directors, and the Office Manager in delivering high-quality services.
This role is vital in fostering a professional, organized, and collaborative work environment that upholds the team's commitment to excellence and client satisfaction.
Key Responsibilities
Professionally welcome and assist visitors, directing them to the appropriate team members.
Provide refreshments and ensure a hospitable environment for clients and Directors.
Maintain a clean, organized, and professional reception area and meeting rooms at all times.
Answer, screen, and efficiently route incoming telephone calls.
Schedule, coordinate, and confirm appointments and meetings.
Ensure exceptional client service by promptly addressing inquiries, issues, and concerns.
Monitor and manage office supplies, including stationery and kitchen provisions.
Perform administrative tasks such as electronic filing, photocopying, and correspondence management.
Support data entry and maintain accurate office and client records.
Assist in planning and coordinating internal and external meetings, events, and functions.
Provide ad hoc administrative support to Managers, Directors, and staff as required.
Key Performance Indicators
Accurate and professional in communication & ability to work independently.
Friendly, reliable, and personable personality with clients and staff.
Professional attitude and high level of integrity.
Excellent verbal and written communication skills.
Strong organisational and multitasking abilities.
Customer service attitude and attention to detail.
Skills & Qualifications / Physical Requirements
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Prior experience in a corporate receptionist role ideally for a large company
Professional attitude and conduct.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Office-based role with occasional travel.
Ability to lift up to 10 kg for event setups.
How to Apply
Please contact Recruitment Manager Charlotte Pin via: Charlotte Pin, Recruitment Manager
Alternatively, select "Apply" with: Your current resume
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