Job Title: Guest Service Agent Front Office
The primary objective of this role is to provide exceptional guest service and ensure a seamless check-in process.
Main Responsibilities:
* Welcoming guests upon arrival and addressing any immediate inquiries or needs in a warm and friendly manner.
* Maintaining clear communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email.
* Overseeing the accurate processing of guest reservations, updates, and special requests through property management systems.
* Serving as a primary point of contact for guests throughout their stay, providing prompt assistance, resolving issues, and offering personalized recommendations.
Requirements:
* Demonstrated experience in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums.
* Consistently delivering an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.
Benefits:
* Competitive Compensation: A highly competitive remuneration package tailored to your experience and expertise.
* Career Development: Comprehensive professional induction and ongoing training to fuel your career progression.