Principal Business Process Analyst
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Base pay range
A$136,******/yr - A$145,******/yr
About the role
Lead process improvement and service design in a large, complex environment, managing a small team of analysts to streamline workflows, drive automation and improve customer experience.
Use data and human-centred design to deliver practical solutions, provide clear advice to senior leaders and support continuous, safe and high-quality service delivery.
What you'll do
Lead, motivate and develop a team of analysts, setting priorities, organising workflow, and delivering quality outcomes aligned with divisional strategy.
Conduct complex business analysis to identify opportunities for automation and workflow efficiency, providing actionable insights, reports and recommendations to senior leadership that inform strategic and operational decision-making.
Apply human-centred design principles, using customer feedback and data to guide and implement service and process improvements that enhance customer experience and inform solution development.
Oversee the development and documentation of user stories, business needs, process models and service blueprints to support design and implementation.
Coordinate change management activities and collaborate with specialist teams on training and communication planning to ensure successful adoption of new processes and technologies.
Provide expert advice and actionable insights to senior leaders on operational improvements, strategic initiatives, including identifying, assessing and mitigating risks and issues.
About you
We are searching for someone with the following experience and skills:
Demonstrated ability to lead, mentor and guide change within a multi-disciplinary team, managing workloads, meeting deadlines under pressure and ensuring high work quality standards.
Strong experience delivering complex business analysis and service design initiatives within a large and complex environment, with strong analytical and conceptual planning skills.
Innovative approach to managing complexity, embracing creativity and actively seeking new ideas to enhance work practices, products and services.
Advanced capability in process modelling and requirements elicitation, with expertise in identifying opportunities for automation and optimisation.
Skilled in journey and service mapping and collaborative design tools to deliver practical, innovative solutions.
Exceptional written and verbal communication, with the ability to provide authoritative advice, consult and negotiate on complex and strategic issues, and build effective customer and stakeholder relationships.
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