About the Role
As a seasoned ICT professional, you will play a pivotal role in overseeing the day-to-day operations of our technology infrastructure. Your expertise will be essential in ensuring service excellence and compliance with performance standards.
* Leading the Charge: You will lead a team of experts to deliver high-quality outcomes that drive business growth and customer satisfaction.
* Tech Support Guru: You will provide top-notch technical support for our systems, leveraging internal and vendor resources to resolve complex issues efficiently.
* Strategic Alignment: You will collaborate with internal stakeholders to align our ICT services with evolving business needs and client expectations.
The Ideal Candidate
We are seeking an individual with exceptional technical skills, a proactive approach to problem-solving, and a collaborative mindset. If you have experience in managing IT infrastructure projects, vendor engagement, and contract management, we want to hear from you!
* Demonstrated Expertise: Proven ability to deliver level 3 technical support and troubleshoot complex ICT issues.
* Vendor Engagement: Strong background in engaging with vendors, including contract management, service delivery oversight, and issue resolution.
* Project Management: Experience in managing IT infrastructure projects, including planning, execution, technical delivery, and stakeholder coordination.
What We Offer
At our organization, we value our employees' contributions and offer a range of benefits to support their growth and well-being.
* Training and Development: Access to training programs and opportunities to diversify your career.
* Career Advancement: Real opportunities to advance your career, with 30% of vacancies filled internally.
* Employee Benefits: A comprehensive package of employee benefits, including healthcare discounts, retail savings, and more.
About Us
We are a leading provider of integrated services, driven by our purpose to enable communities to thrive. Our teams operate in sectors closely connected to population growth, urbanisation, national security, and decarbonisation.