New Life Shelter78 Catherine StNew York, NY
Job Summary
The Program Manager will:
* oversee and manage day‑to‑day operations of the facility; and
* have overall responsibility for the facility during the Director's absence.
Essential Job Functions
* Directs and supervises personnel; establishes & maintains work schedules in accordance with agency policy and staff assignments; handles time‑clock edits;
* Monitors staff compliance with time & attendance policy; recommends disciplinary action for non‑compliance;
* Manages performance evaluations, recommends staff for recognition awards and promotions;
* Conducts staff supervision per agency and division policy;
* Administers disciplinary actions, conducts counseling, completes reports and recommends terminations as needed;
* Ensures staff attend required in‑service training; schedules training on clinical subjects, charting, fire safety, emergency plans, building security, volunteers, interns, and exposure control;
* Promotes a culture of compliance, addresses sexual harassment or discrimination complaints, informs HR and investigates as directed;
* Monitors employee accrual totals, approves or recommends approval of time‑off requests, and notifies HR for FMLA placement;
* Maintains contact with staff while on FMLA;
* Participates in employment interviews per federal, state, and agency regulations;
* Completes HR forms and forwards to the Department of Human Resources; provides clinical and administrative support to Case Manager Supervisors and Unit Supervisors; has on‑call responsibility;
* Provides quality assurance oversight; promotes compliance with federal, state, Dept. of Homeless Services, and Veterans Administration policies; coordinates with QA & Improvement; develops corrective action plans and incident reports;
* Conducts length‑of‑stay reviews in weekly supervisory meetings;
* Collects and documents data on vacancy, admissions, discharges, incidents, illnesses, and service utilization;
* Chairs Utilization Review Committee reviews; reviews unsuccessful and delayed discharges; determines scope of onsite/off‑site services;
* Distributes resident evaluation surveys and shares findings with staff and persons served; conducts case‑record reviews for regulatory compliance;
* Maintains property safety and accountability; reports lost, stolen, damaged property per policy; investigates incidents;
* Facilitates purchase of supplies and equipment; secures property and equipment;
* Conducts regular inspections of vehicles, property, and resident rooms for cleanliness, accountability, and serviceability;
* Enforces key internal control procedures for facility safety and appearance;
* Oversees use of ICL‑supplied equipment (computers, phones, fax, vehicles) during business hours;
* Conducts periodic testing of emergency & business continuity plans; maintains documentation.
Additional Tasks
* May conduct intake assessments;
* May conduct regular facility inspections to report needed repairs;
* May review drafts, procedures, and job descriptions;
* May host visitors from community, regulatory offices, or other agencies;
* Performs other job‑related duties as assigned.
Essential Knowledge, Skills, and Abilities
* Commitment to equity, diversity, inclusion, and belonging, and active promotion of ICL values and goals;
* Knowledge of management processes, especially in nonprofit organizations;
* Knowledge of Microsoft Office software;
* Effective staff‑management skills: planning, scheduling, assigning, appraising, rewarding, disciplining, addressing complaints, resolving problems, training, motivating, delegating;
* Effective organizational skills: planning, scheduling, prioritizing tasks, allocating resources;
* Financial/accounting skills sufficient to understand program budget and reports;
* Effective presentation skills: preparing and delivering written or spoken presentations with supporting materials;
* College‑level problem‑solving skills;
* Effective interpersonal skills; ability to work with diverse individuals; team member; form teams to accomplish tasks; sound evaluative judgment; writing and editing business reports and correspondence;
* Ability to read, analyze, and interpret business periodicals, professional journals, financial reports, legal documents, technical procedures, or regulations;
* Ability to respond to employee and community inquiries efficiently;
* Ability to present information to executive management, persons served, employees, and public groups.
Qualifications and Experience
* High school diploma or GED plus 4 years human services experience;
* College credits can substitute up to 2 years of the above experience (1 year of college = 1 year of experience);
* Some supervisory experience preferred;
* Travel required: Yes.
New York, NY
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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