Join the ICT Support Team at TAFE Gippsland
Are you passionate about technology, problem-solving, and delivering exceptional support? TAFE Gippsland is looking for a dedicated ICT Support specialist to join our dynamic team and assist in providing high-quality ICT solutions across our organisation.
What you'll do
* Be the first point of contact for ICT support, managing helpdesk tickets and resolving issues efficiently
* Install, configure, and maintain computer hardware, operating systems, and applications for staff and student use
* Identify and resolve technical hardware and software issues, minimising downtime and maintaining user productivity
What we're looking for
* A tech-savvy professional who thrives in problem-solving and fast-paced environments
* Someone who enjoys working with people, has excellent communication skills, and can explain technical concepts in a user-friendly manner
* Someone with experience in ICT support, hardware/software troubleshooting, and system management
* A detail-oriented team player who takes pride in delivering high-quality work
Qualifications and experience
* Qualifications in a post tertiary computer science/ICT qualification: and/or
* Significant experience (5+ years) in a comparable Service Desk position or related ICT role is essential
* Experience providing professional level ICT support, advice and assistance to a diverse group of stakeholders
* Experience working in a dynamic ICT service-oriented role is essential
Benefits
* Job security – permanent position
* Flexible working arrangements available
* Employment with a progressive employer of choice
* Full on-the-job training and support, along with further professional development opportunities
* Access to in-house Staff Learning Hub
* Inclusive and supportive workplace culture
* Staff recognition and reward programs
* Generous leave provisions including paid parental leave and LSL above the minimum rate
* Access to an Employee Assistance Program
* Subsidised fitness program
* Employment with a progressive employer
* Competitive salary, benefits and conditions
Mandatory requirements
* Current Victorian Working with Children Clearance
* Current Police Check (not older than 12 months old)
* Current Driver's Licence (travel between campuses is a requirement of the role)
* A six-month probationary period applies to this role
About us
For over 95 years, TAFE Gippsland has been at the forefront of vocational education and training, proudly serving the Gippsland community. As the winner of the TAFE Large Training Provider of the Year award in 2023, TAFE Gippsland stands out as a leader in empowering local students and supporting regional businesses. With a commitment to excellence, we offer a diverse range of programs, including pre-apprenticeships, apprenticeships, accredited short courses, certificates, and diplomas.
Our team of over 500 dedicated staff, spread across 13 campuses, works closely with industry partners to deliver tailored workplace training.This approach not only helps upskill the regional workforce but also drives the success of local businesses, reinforcing our vision of supporting a Skilled and Thriving Gippsland.
How to apply
Applications are to be submitted online and must include;
* a cover letter addressing the key requirements of the role (see Job Description)
* a current resume
Please click on the links to download a copy of the Job Description and our Application Document .
For specific enquiries relating to this position, please contact Sharon Spears, ICT Support Team Leader on 0477 789 068.
For enquiries relating to the recruitment process, please contact Jemma Kingwill, People & Culture RecruitmentAdvisor on 03 5120 4517.
Applications close 2.00pm on Tuesday 10 March 2026.
TAFE Gippsland is a Child Safe Organisation and equal opportunity employer. We value diversity and inclusion in our workforce and encourage people from all backgrounds, abilities and identities to apply for our vacancies.
TAFE Gippsland is committed to fair and equitable recruitment and employment processes based on merit, competence and potential. If you would like assistance with your resume and cover letter please contact the Gippsland Skills and Jobs Centre on 1300 282 317 .