Service Desk Officer (Information Technology) – Temporary Role 6 May 2026 – 7 August 2026 Monday to Friday | 35 hours per week We are seeking an experienced Service Desk Officer to join a Digital Services team on a temporary basis. This is a great opportunity to contribute to a dynamic, customer-focused IT environment supporting staff across multiple locations. About the Role As a Service Desk Officer, you will provide first and second-level IT support to internal users, ensuring timely and effective resolution of technical issues. You will play a key role in delivering high-quality customer service and supporting organisational technology systems. Key Responsibilities Deliver 1st and 2nd level support via phone, email, and other channels Troubleshoot hardware, software, and network issues Log, track and resolve incidents using the IT Service Management system Escalate complex issues to relevant teams Set up and configure IT equipment in line with standards Maintain accurate documentation, asset registers, and records Provide excellent customer service and follow up on issue resolution Ensure compliance with IT security and organisational policies Assist with reporting, service improvements, and team collaboration Essential Requirements Certificate IV in Information Technology (or related field) Proven experience in an IT support/service desk role Experience supporting enterprise environments (networking, applications, infrastructure) Strong knowledge of Windows 10 and end-user environments Experience with audiovisual equipment and meeting room setups Excellent communication and customer service skills Current Class C Driver’s Licence Experience with Windows 11 device deployments Desirable Skills Microsoft certifications (MCP, MCSE or equivalent) Experience in multi-site network environments ITIL Foundation (v3 or v4) certification Knowledge of Active Directory, SCCM, Office 365, and TechnologyOne Ability to work collaboratively in a team environment Flexibility with working hours when required Why Apply? Work in a supportive and collaborative team Gain experience across a diverse IT environment Contribute to meaningful organisational services