Job Description
About the Opportunity
We are seeking experienced Guest Services Assistants to join our Operations teams at our Villages located in the Bowen Basin and Gunnedah Basin Regions.
This role involves processing bookings, allocating accommodation, performing check ins/check outs, preparing reports and general administration and retail duties. It is the key touchpoint onsite for our valued guests.
Full-time, Permanent Position
The position consists of on-going rotating rosters (may vary per village).
What's in it for you?
Equalised fortnightly pays + Super on all hours, no more big pay/small pay
Benefits
• Food and accommodation provided on site (for those not living locally to the Village)
• Local Allowances paid for those living off-site locally to the Village
• Access to Civeo's Employee Platform - The Civeo Hive, offering discounts and deals across hundreds of retailers including travel, lifestyle, groceries and more
• Access to on-site facilities such as Gyms, Hub's, and Pools (may vary per Village)
• Access to wellbeing and employee programs including Employee Assistance Program (EAP) and on-site Health & Lifestyle Coordinators, providing personal exercise plans and nutritional education
• Full-time permanent positions, with exciting learning and development opportunities including internal training and development courses, and nationally recognised qualifications
• Annual Staff Retention Incentive Bonuses *Conditions Apply
• BYO Work Mate Referral Incentive Program, get paid for referrals *Conditions Apply
About You
To be successful, you will have:
• Prior work experience in Administration, handling bookings etc.
• Experience with accommodation software packages (preferably RMS9)
• Experience in high volume, fast paced work environments
• Capability to work well under pressure
• Flexibility to work, day and/or night shifts if required for your role
• The ability to pass a pre-employment medical including alcohol and drug screening
• A National Police Clearance or be willing to obtain one
• Unrestricted Australian working rights
• Excellent computer and administrative skills
• Cash handling experience
• Exceptional communication and customer service skills
• Remote work experience and a Current Driver's Licence are highly regarded
Application/On-boarding Process
Shortlisted candidates will be invited to complete a 5-10 minute video introduction via MyInterview
Follow-up phone discussion with our friendly Recruitment Team
Complete Civeo paperwork and provide relevant pre-employment documents, including a National Police Check Certificate less than 6 months old
Complete Pre-Employment Medical Assessment, including Drug and Alcohol Testing
Accept verbal offer and get your contract issued
Attend our Red-Carpet Induction and Get Started on site
About Us
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9 000 permanent rooms across QLD, NSW, and WA, and operate more than 20 000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.