At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.
You'll never lose sight of one fact: maintaining world-class sales and service is crucial to our success. That's a philosophy you'll share with our customers and impart onto your team. You're focused on creating solutions that have an incredible impact for our customers.
Your responsibilities will include management of the store Operations as well as Assistant Manager tasks. Being a part of our leadership team you are passionate about operational excellence. You thrive in an environment where customers experience unbeatable service which leads to store profitability. You achieve this by leading operational governance and collaborating with the Store Manager to create a high performing team, by coaching and empowering others to fulfil operational requirements.
Some of the specifics:
**Location**: Shop 78, 26 Safety Bay Rd, Stockland Baldivis. Baldivis WA 6171 Australia
**Store Hours**:
Monday
- Wednesday: 9 am to 5 pm
Thursday: 9 am - 9 pm
Friday: 9 am - 5:30 pm
Saturday: 9 am - 5 pm
Sunday : 11 am - 4 pm
- Must have 7-day availability and be open to overtime during busy periods, you will be on a rotating roster with 5 days on and 2 consecutive days off._
Your responsibilities will include:
- Identify skill gaps in within the team and provide targeted on-going coaching and development initiatives to improve sales, operational capability and compliance
- In the absence of the Store Manager you will own and guide the store to ensure a seamless transition.
- Oversee the induction and ongoing training of new team members.
- Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.
- Initiate the store's compliance against central operating standards and processes and preside over productive operational excellence.
- Resolve basic and complex store level customer complaints.
- Ensure adherence the agreed customer sales model within the store.
- Organise the shop floor to supervise customer flow and store traffic.
- Ability to engage with customers in front of house activity such as customer sales and service as needed
- Be responsible for the merchandising for the store - making sure all VM campaign materials is up to date
- Continue to monitor compliance standards through regular auditing to achieve outstanding operational performance
- Participate in continuous HSE improvement initiatives and role model safe and responsible behaviours to provide a safe workplace, minimise the risk of injury and promote the health, safety and wellbeing of the team
This is a Permanent Full-Time reporting directly to the Store Manager.
To be successful in the role, you will have:
- Demonstrated experience influencing people in a retail environment
- Outstanding organisation and communication skills
- Advanced appreciation of customer needs and proficient in resolving customer issues
- Proven track record working within a productive, high-pace, customer-orientated retail environment
- Ability to successfully create and execute business improvement initiatives, and support the change agenda in store
- Ability to successfully execute against key metrics (financial and customer)
- Proven ability to diagnose and solve problems or issues using methodical and analytic approaches
- Experience in assisting others to develop through coaching methods
- Quick learner and passion to learn new processes and systems
The customer is at the centre of everything we do, every initiative you deliver, every solution you create, and every conversation you have, has the ability to impact and help our customers. Are you able to inspire, motivate, coach, guide and create a team to think that way too?
**Sounds like you?**
If you have a passion for retail, a desire for a stimulating career and can deliver a unique, memorable experience to our customers and your team every time they enter your store - a job at Telstra is for you!