Job Description
In this dynamic and rewarding role, you will provide exceptional customer service to families, staff, and stakeholders. You will be the first point of contact for families embarking on their Early Childhood Approach journey, offering support and guidance every day.
As a key member of our team, you will collaborate with a passionate group of professionals to ensure high levels of satisfaction and meet our performance metrics. You will proactively address challenges to best support the needs of both families and staff, making a real impact in the lives of children and their families.
This role offers new opportunities every day, whether it's navigating complex family situations, interpreting developmental assessments, or guiding families to access Early Childhood supports through the NDIA.
Key Responsibilities
* Deliver exceptional customer service to families, staff, and stakeholders.
* Draw on your experience in customer service, call centres, and/or human services to effectively meet client needs.
* Utilise your qualifications in disability, social sciences, or a relevant field to enhance customer interactions.
* Efficiently manage inquiries from customers and external stakeholders via phone, email, and web chat, ensuring timely and accurate responses.
* Complete the intake and sign-up process for new customers, collaborating closely with the team to ensure a smooth transition and that families receive the correct information for service delivery.
* Demonstrate proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), Adobe programs, and navigate multiple systems and internet technologies.
* Maintain a positive and helpful attitude, focusing on achieving the best outcomes for customers.
What We Offer
* Flexible work options - find the work-life balance that suits you best.
* 5 weeks annual leave.
* Wellness perks: fitness passport and reduced insurance.
* Perkbox: access everyday savings, discounts, and wellbeing resources.
* Salary packaging: increase take-home pay through packaging options.
* Learning and career advancement opportunities, and your contributions valued.