SP Jain School of Global Management, Sydney
About us:
We are a leading global business school with international campuses in Dubai, Mumbai, Singapore and Sydney, and home to one of the world's top MBA programs (ranked year after year by reputed publications such as Forbes, Financial Times and The Economist). The School is deeply committed to 're-imagining business education' and educating and shaping tomorrow's global business leaders with cutting-edge and industry-relevant curriculum. SP Jain is registered as an Institute of Higher Education and its programs are accredited by the Tertiary Education Quality and Standards Agency, Australia, and licensed by the Committee for Private Education, Singapore, and permitted by the Knowledge and Human Development Authority, Dubai.
About the Role
Reporting to the Program Manager, the Program Coordinator is responsible for coordinating academic schedules, program operations, student and faculty communication, and assessment processes. This role is essential to ensuring programs run efficiently and compliantly from start to finish.
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Key Responsibilities
Program & Academic Coordination
* Plan and coordinate program orientations and re-orientations, including schedules, logistics, and feedback
* Prepare and manage academic schedules and exam timetables
* Coordinate campus welcome communication for faculty, including class schedules and on-campus requirements
* Prepare student profiles (Excel and photographs) and maintain accurate records
Learning Management & Systems
* Upload course materials, faculty profiles, and academic information on Blackboard prior to course commencement
* Create submission and peer-evaluation links for each subject
* Ensure timely daily attendance entry and academic data updates in PeopleSoft
* Upload internal and end-term evaluation marks and grades
Assessments & Examinations
* Coordinate receipt and distribution of course outlines, case links, and assessment details
* Manage evaluation components, rubrics, question papers, grading, revaluation, retests, and academic integrity processes
* Liaise with the Exams Office for invigilation and exam coordination
Faculty & Payments
* Follow up with faculty for completion of assessments, evaluations, and feedback
* Maintain session records and update documentation for faculty payment releases
Student Support & Compliance
* Identify and manage student-at-risk and academic probation cases
* Handle academic misconduct cases in line with established procedures
* Collect, collate, and share student and faculty feedback (orientation, interim, final, mid-term, end-term)
Governance & Reporting
* Prepare documentation for audits and accreditations (KHDA, CPE, TEQSA, etc.)
* Coordinate and attend Academic Committee meetings and Town Halls
* Liaise with Deans, HODs, Area Heads, Librarians, and campus teams
Other
* Coordinate workshops, attendance tracking, and feedback
* Undertake additional responsibilities as assigned from time to time
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Key Result Areas (KRAs)
* Timely and accurate academic scheduling and coordination
* Compliance with academic, assessment, and regulatory requirements
* Effective stakeholder communication and coordination
* High accuracy in reporting, documentation, and system updates
* Positive feedback from students and faculty
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Skills & Experience
Qualifications & Experience
* Graduate qualification (mandatory)
* Minimum 3 years' experience in academic coordination, program administration, or a similar role
* Experience in the education sector is preferred for this position
Technical Skills
* Strong reporting and documentation skills
* Working knowledge of:
* PeopleSoft
* Blackboard
* Online assessment tools (e.g. Mettl)
Australian work rights are required for this position.
Behavioral Competencies
* High attention to detail and accuracy
* Patience and a systematic approach to work
* Excellent coordination and communication skills
* Ability to manage multiple priorities in a deadline-driven environment
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Key Stakeholder Interaction
* Internal: Faculty, Campus Coordinators, Deans, Deputy Directors, Area Heads, Librarian, Exams Office
* External: As required for audits, assessments, and academic operations