Established in
*, Bank of Sydney is a growing retail bank that delivers delight to customers across Sydney, Melbourne and Adelaide. With just under 200 staff, our purpose is to provide genuine value to our people, customers, communities and partners through our retail, business and trade finance products.
Working with us
Delivering customer delight and genuine value to our customers
Thriving together with passionate, like-minded peers
Developing their skills to achieve excellence in everything
Engaging in professional, community and social events
Being recognised by their peers and rewarded for their efforts
Financial benefits including discounted home loans
A subscription to Perkbox which gives access to hundreds of online perks and discounts to counter the cost of living
Access to health and well-being resources, activities and support
About the role
As the Customer Service Manager, you will be responsible for managing the day-to-day operations and service standards of our branch. You will be leading a small team of Customer Service Officers and responsible for bringing the best out of the team. You'll also be accountable for the performance of the branch including deposit targets and loan referrals alongside a dedicated Relationship Manager. Reporting to the National Branch Manager, key responsibilities include :
Leading, mentoring and empowering your team to deliver exceptional customer experiences
Driving achievement of branch KPIs and sales targets
Ensuring branch operations align with risk and compliance frameworks
Representing the bank at off-site pop-up events
Identifying and implementing continuous improvements to branch procedures
All about you
A proven track record of leading teams and achieving sales results
Strong networking and interpersonal skills
Ability to confidently represent the company in community settings
Proven track record of building relationships that drive business growth
Strong leadership and coaching capabilities
Excellent communication and time-management skills
Meticulous attention to detail and a passion for process improvement
Are you with us? -
Apply now
Seniority level : Not Applicable
Employment type : Full-time
Job function : Customer Service, Sales, and Management
Industry : Banking
Location : Marrickville, New South Wales, Australia
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