Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Metro FinanceAn exciting opportunity to join our Customer Service Team providing a high quality service to Metro clients and brokers. You're the first point of contact across our existing commercial and consumer portfolio, providing accurate information and appropriate solutions to escalated enquiries.Roles and responsibilitiesProvide an exceptional experience to clients by building rapport and providing reliable support to enhance Broker and Client relationshipsMaintain a thorough knowledge of organisational policies, procedures and guidelines, ensuring accurate information is provided to Brokers and ClientsHandle escalated enquiries whilst providing appropriate solutions to reach an amicable resolutionConduct outbound calls to update information and manage customer expectationsEnsure ongoing record management of loan and client records to ensure high quality of data integrityGenerate and prepare requested documents including payout letters, statements, contracts and any other documentationHow to succeedA passion for customer interactions and ability to build and nurture professional relationships will ensure success in the role.We are looking for someone with the following:1-3 years prior experience in a customer support roleVery strong written and verbal communication skillsGood problem-solving skills with the ability to identify alternate solutionsPrevious experience within financial services industry is highly desirableGood MS-Office knowledgeMust have Australian working rights (citizen or PR)BenefitsWe offer a robust benefits package to help support your health and financial security, plus you'll enjoy:Hybrid working model - work 3 days in the office and 2 at homeA culture that promotes career growth and opportunityWorking out of a beautiful modern office in Sydney and virtuallyFun, regular social events so you can get to know your coworkersWe Value Your WellbeingMetro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow. Bring your open mind and can-do attitude to help us deliver our award-winning service to clients. Our culture of continuous improvement gives you opportunities to learn. We encourage you to take advantage of all career development opportunities across department teams to help build your skills.About Metro FinanceWe offer an alternative to traditional bank funding with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers, in fact our Sales, Settlements, and Credit teams are all regular CAFBA award winners. We're also proudly "Great Place to Work" certified.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceReferrals increase your chances of interviewing at Metro Finance by 2xGet notified about new Client Services Associate jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoAustralia/New Zealand Client Service AssociateSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 days agoAustralia/New Zealand Client Service AssociateSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSutherland, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoClient Success Associate - New Client EngagementNorth Sydney, New South Wales, Australia 2 days agoAdministration Bookings Officer - CardiologyRandwick, New South Wales, Australia 4 days agoSurry Hills, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia A$82,193.00-A$90,001.00 2 weeks agoPyrmont, New South Wales, Australia 3 weeks agoClient Services Representative (12 Month MTC)Sydney, New South Wales, Australia 2 weeks agoMascot, New South Wales, Australia 3 weeks agoClient Service Associate (Class of 2025)Sydney, New South Wales, Australia 2 days agoArtarmon, New South Wales, Australia 2 weeks agoSt Leonards, New South Wales, Australia 1 day agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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