Join to apply for the CX & Marketing Consultant role at SalesforceJoin to apply for the CX & Marketing Consultant role at SalesforceTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.CX & Marketing ConsultantSenior level, data-driven customer experience experts. CX & Marketing consultants are innovators and problem solvers who apply their digital marketing and executive-level consulting acumen coupled with our proven Salesforce engagement methodology to deliver comprehensive business and digital engagement strategies that help our pre-sales organisation differentiate and win.Role DescriptionThe CX & Marketing Consultant collaborates with our Sales team and C-level client contacts (CDO, CMO) across the corporate business. CX & Marketing Consultants help drive consensus in and across our customers' lines of business around digital strategic marketing vision as well as key areas of focus through a value-based, pragmatic roadmap to execution. The CX & Marketing Consultant must assume the role of trusted advisor to internal and external stakeholders, driving innovative digital marketing strategies forward with customers while also improving overall Salesforce business performance. The CX & Marketing Consultant focuses primarily in these areas:Marketing/CX Problem Solving: Address complex marketing and engagement challenges by using research, personal experience, business assessment capabilities and customer experience acumen, to clearly define problems, identify opportunities, drive innovative new ideas, and recommend actionable, prioritised next steps to make a big impact on customer needs/goals.Innovation Management: Bring rigour to a client’s decision making process by running workshops, presenting and evaluating solution options, and driving consensus among key stakeholders. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement. A CX & Marketing Consultant is a seasoned story builder and storyteller, who can lead a room of executives to consensus.Solution Planning: Define scope and plan new solutions for clients. This includes determining how to measure business results, modelling current/future business processes, gather business requirements and identifying the organisational changes required to successfully realise the benefits of the solution.Your ImpactA CX & Marketing Consultant at Salesforce plays a pivotal role in developing innovative B2C, B2B and B2B2C digital engagement strategies with key enterprise and commercial strategic customers, in a “pre-sales” environment. The consultant works with new prospects as part of the business development process and with existing customers to help expand, strengthen and grow relationships that ultimately enable revenue growth and overall customer success. In doing so, the consultant leads and partners with internal stakeholders including solutions and architect teams, sales programs, customer success and sales leadership to drive our business forward.Minimum RequirementsDigital marketing experience and/or marketing management consulting experience focused in the digital spaceProven experience leading digital strategy and digital roadmap projects in a complex business and marketing environmentDeep understanding of, and passion for, the customer lifecycle and managing the customer experience through their marketing journeyExcellent communication and presentation skills with the ability to convey complex ideas and business strategies in clear, concise termsDynamic and persuasive in presenting ideas to clients and prospective clients from VP to C-level, with comfort speaking to small and large audiences alikeStrong understanding of marketing and advertising industry trends, as well as the overall SaaS landscapeAbility to understand, communicate and manage across the entire project lifecycleBroad knowledge of technology trends and relevance to clients' businessesSelf-starter with the ability to organise, prioritise and balance competing requests and sales prioritiesCandidate is expected to travel to clients and internal team collaboration an average of 20-30%Preferred RequirementsTech industry experienceFinancial Services industry experience is an added plusDemonstrated success driving organisational change within client organisationsNew business opportunity identificationFamiliarity with Salesforce Marketing Cloud, Sales or Service Cloud is not required but advantageousAt Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more informationAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionMarketing and SalesIndustriesSoftware Development, IT Services and IT Consulting, and Technology, Information and InternetReferrals increase your chances of interviewing at Salesforce by 2xSign in to set job alerts for “Marketing Consultant” roles.Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$115,000.00-A$125,000.00 1 day agoFrenchs Forest, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 1 month agoBaulkham Hills, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 4 days agoNorth Sydney, New South Wales, Australia 4 days agoLidcombe, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia $100,000.00-$350,000.00 6 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 4 months agoDarlington, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 20 hours agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoGeneral Manager of Marketing - Australia - SydneySydney, New South Wales, Australia 2 weeks agoRegional Marketing Manager based in PhilippinesMillers Point, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 6 days agoPenrith, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$100,000.00-A$110,000.00 3 days agoWe’re unlocking community knowledge in a new way. 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