Oblica is a fast-growing luxury appliances business based in Melbourne, servicing a national customer base. We are a leader in high-end wood, gas and electric fireplaces, and have expanded our concept of Luxurious Warmth to include electric and hydronic radiators.
This is an opportunity for a highly motivated individual to join a small, expanding team in a dynamic and supportive work environment.
About the Role
As Sales Support Coordinator, you will be the primary point of contact for all after-sales matters, the person our customers trust to get things sorted. In a luxury product environment, the after-sales experience is just as important as the sale itself. You'll be the calm, capable voice that takes ownership of issues, drives them to resolution, and ensures every customer feels genuinely looked after throughout the process.
You'll manage service tickets, coordinate with suppliers and technicians, and keep customers informed at every step, demonstrating what sets Oblica apart.
Day-to-day responsibilities will include:
* Acting as the first point of contact for all after-sales enquiries and issues
* Creating and managing service tickets, liaising directly with suppliers throughout the process
* Booking and coordinating technician interventions
* Managing the end-to-end warranty process
* Selling spare parts to customers as required
* Processing sales modifications including returns and credit notes
* Organising installer visits to prospective clients
* Providing administrative support to the dispatch and supply team during leave periods
About You
Customer satisfaction isn't just a KPI to you. It's something you take personally. You have a natural ability to listen, empathise, and quickly cut through complexity to find a practical solution. When something goes wrong, you're the person who stays composed, takes charge, and doesn't let an issue fall through the cracks.
You're highly organised, thrive under pressure, and bring energy and positivity to the team even when the workload is demanding. You understand that in a premium product environment, how you handle a problem matters as much as solving it.
What You Will Bring to the Table
* Demonstrated experience in a customer service or after-sales administration role (minimum 2–3 years)
* An exceptional customer-first mindset, you set a high bar for yourself when it comes to the experience you deliver
* Strong problem-solving skills. Able to assess a situation quickly, identify options, and act decisively
* Excellent written and verbal communication skills, including a professional and empathetic phone manner
* Strong organisational skills and meticulous attention to detail
* Experience managing service tickets, warranties, or technical coordination is highly regarded
* Sound computer skills and the ability to adapt to different software platforms
* Experience in home appliances, building supplies, or architectural products is advantageous
What We Offer
* Monday to Friday, 9am – 5:00pm
* A small, young and dynamic team
* Relaxed atmosphere and no politics
* Salary negotiable depending on experience
* The opportunity to grow and develop in a fast-expanding business
How to Apply
Please apply on Linkedin.
Successful candidates will be asked to come for an interview and provide a police check.
The position is based in Abbotsford, VIC.
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