The Operations Support primary objective is to assist the Rail Coordinator with the various tasks associated with the day-to-day operation and planning associated with Rail Operations.
While the key focus for this role will be Rail Scheduling, it will also provide support with associated site operational & administrative tasks including Leave Relief, as required.
Key Responsibilities
Daily rail operations, including scheduling, allocating, and service updatesMonitor operational activities and escalate issues, delays, or disruptions as requiredEntry of data into the various reporting and recording systemsPrepare and maintain operational logs, reports, and performance dataCollaboratively working with internal and external stakeholders as requiredProviding timely operational information and operational supportProblem solvingProviding high customer service to internal and external customersOther administrative and/or operational support as requiredProvide leave relief to staff
Key Competencies / Skills
QUBE aims to conduct its business in a safe working environment and to meet corporate objectives and customer expectations.
The Operations Support must have the skills;
To work within a team environment with great communication skills; and,Have a keen focus on continual improvement; and,Demonstrate a high level of Customer service; and,Meet and exceed expectations
Your Safety Responsibilities
Identify, assess and report all known and identified hazards and incidents in the workplace implement effective risk controls utilizing relevant process/es. Participate in the monitoring, review, and evaluation of implemented risk controls. Stop the task where there is imminent risk beyond the acceptable tolerance of the guidelines in the risk evaluation matric and escalate to the Operations Manager as per the escalation protocols. Adhere to the requirements of the Safety Health & Environment Management System procedures and protocols at all times. Identify and escalate opportunities for improvement. Act within OHS requirements at all times and promote safe working practices within teamMeet and/ or exceed all KPI’s as outlined in the corporate schedule.
In addition, Zero Harm reflects our belief that we operate in an environment where risks are managed and that work does not impact on our people’s health and wellbeing.
Avoid Taking Unjustifiable Risks
Identify, asses and report all known and newly identified hazards and incidents in the workplaceImplement effective risk controlsParticipate in the monitoring, review, and evaluation of implemented risk controlsStop work where there is an imminent danger and escalate to the appropriate supervisor/manager
Avoid Causing Harm
Do not engage in bullying or harassment in the workplaceEngage in safe work practicesTreat fellow employees, contractors, clients, and the public with respect.
Follow the Safety, Health & Environmental System
Follow the requirements of the SHEMS documentation including Rules, procedures, and instructionsIdentify system shortcomings and opportunities for improvements
Who you report to:
Directly: Terminal ManagerIndirectly: Rail Coordinator
Your key relationships:
Rail CoordinatorOperations SupervisorOperations Administrator
This position description provides a general guide as to the major accountabilities of this role. It should not be taken as a definitive list of duties that may be reasonably expected of the incumbent and may vary from time to time.