About the Role:
We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service by managing vehicle deliveries, facilitating onboarding, resolving inquiries and maintaining excellent vehicle presentation standards.
We offer a range of benefits to support your well-being and career development.
* Bonus Incentive Scheme – Additional earning potentials through various streams of bonus incentives.
* Employee Wellbeing Program – Access to comprehensive 24/7 real-time support through chat or phone as well as access to a wellbeing library of resources through Sonder for safety, mental and physical wellbeing.
* Exclusive Discounts – Access special offers and discounts through platforms like Employment Hero and Flare.
* Team Celebrations – Monthly team lunches, birthday celebrations, and festive gatherings for major events.
* Career Development – Ongoing training, mentorship, and opportunities for growth.
Key Responsibilities:
* Deliver vehicles to clients, ensuring timely and efficient service.
* Provide top-notch customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
* Assist with the coordination of vehicle logistics, ensuring smooth and efficient operations.
* Prepare cars for hire, including thorough detailing of the vehicle's interior and exterior.
* Assist with the onboarding process for new clients, ensuring they have all the information and support they need.
* Enjoy the thrill of driving a variety of high-quality vehicles.
You Will Need:
* Valid driver's license with a clean driving record.
* Strong verbal and written communication skills to effectively interact with clients and team members.
* Ability to work independently, manage your time effectively, and thrive in a team-based environment.
* Ordinary hours vary between 7:00am-8:00pm Monday-Sunday with 8-hour shifts. Must have capacity to work a 40hr work week.
About Us:
We are a leading provider of accident management services, dedicated to helping individuals, families, and businesses stay mobile and connected. We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do:
* Love what we do – We are passionate about delivering for our customers, team, and partners every time.
* Better than yesterday – We grow each day, learning from our experiences.
* Win with trust – Lead the market by being trusted, reliable and helpful.
* Collaborative core – Working smarter together.
* Valuing people – We respect our people, encourage their development, and reward their performance.