Location: Sydney Industry: Medical Sales and Logistics Salary: $85k super bonus Role: Permanent | Full Time | Hybrid Our client is a leading global brand in the pharmaceutical and medical sales sector. They are seeking a Customer Service & Logistics Coordinator to join their high-performing team. This is a fantastic opportunity to step into a pivotal role supporting the sales function of a respected international company known for innovation, quality, and customer focus. About the Role: As a Customer Service & Logistics Coordinator, you'll play a vital role in ensuring smooth operations between customers, the internal sales team, and the company's global logistics partner, DHL. You'll handle new customer account set-up, order processing, delivery coordination, and resolve any issues that arise - all while maintaining the highest standards of service and efficiency. This is an ideal position for someone who thrives in a fast-paced, global environment and is eager to make a meaningful impact. Key Responsibilities: Process and manage customer account applications in SAP Handle customer inquiries via phone and email, providing prompt and effective support Coordinate order processing and delivery with DHL, ensuring timely and accurate fulfilment Monitor stock levels and support supply chain forecasting Reconcile inventory, deliveries, and sales reports Manage product returns, complaints, and special requests Maintain accurate customer and product data, including pricing and discounts Collaborate with internal teams and DHL on accounts receivable and delivery matters Who We're Looking For: Experience in customer service, logistics, or sales coordination roles, ideally within a multinational or fast-paced environment Strong communication, interpersonal, and relationship-building skills Ability to prioritize, multitask, and stay organized under pressure Strong attention to detail and accuracy Experience using SAP or similar systems is highly desirable Background in shipping, receiving, and inventory management High school diploma or equivalent; additional qualifications are a plus Key Competencies: Customer and market focus Results-driven mindset Teamwork and collaboration Flexibility and adaptability Excellent problem-solving and negotiation skills Strong planning and organisational abilities Why Apply Through Us? As your recruitment partner, we'll guide you every step of the way - from application and interview preparation to helping you secure this exciting role. We'll help position you for success and ensure you're the right match for this global brand.