Join to apply for the AI Tools and IT Support Analyst role at Healthdirect Australia2 days ago Be among the first 25 applicantsJoin to apply for the AI Tools and IT Support Analyst role at Healthdirect AustraliaGet AI-powered advice on this job and more exclusive features.Work at the forefront of virtual health service delivery in AustraliaDrive the adoption of AI-powered tools while delivering high-quality IT supportHybrid working (2 days) in our Haymarket office, near Central stationAbout usAt Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health.
Healthdirect Australia is the national provider of government-funded virtual health services, helping Australians access trusted health advice, support, and care 24/7 – anytime, anywhere.
Through helplines, websites, and video call solutions, we empower people to manage their health, connect with the right services, and access virtual care when they need it most.About the opportunityThe AI Tools & IT Support Analyst is a dual-focused role that drives the organisation's adoption of AI-powered tools while delivering essential IT support services.
Acting as the first point of contact, this role guides staff in using tools such as Microsoft Copilot and ChatGPT, helping them seamlessly integrate AI into their day-to-day work.Beyond AI enablement, responsibilities include providing desktop support, coordinating onboarding and offboarding, maintaining meeting room technology, and ensuring service delivery follow-up.
This role suits a tech-savvy professional with excellent customer service skills and a passion for exploring emerging technologies.Key Responsibilities:Provide first-line support for AI tools like Microsoft Copilot and ChatGPTTrain staff, create guides, and share AI tips and best practicesTroubleshoot and resolve tech issues across Windows/macOS and Office 365Maintain meeting room technology and ensure smooth hybrid meetingsSupport onboarding/offboarding and manage IT assetsTrack service metrics and contribute to process improvementsAbout YouMinimum 2–3 years in IT support, training, or helpdesk rolesPractical experience with AI tools (e.g., Microsoft Copilot, ChatGPT)Skilled in troubleshooting Windows/macOS and Office 365Proficiency with Azure Active Directory and Exchange OnlineExperience using ticketing systems for incident/request managementStrong communication, documentation, and customer service skillsEager to learn and adopt emerging technologiesWhy Join UsAt Healthdirect, our strength lies in our talented and dedicated people.
We're committed to creating an inclusive, supportive culture where you can bring your whole self to work, grow your career, and make a real impact.Here's what you can expect:A collaborative, values-driven team environmentOpportunities for professional growth and exposure across diverse projectsFlexible work arrangements (2 days in-office)14 weeks of company-paid parental leave for all parentsMulti-dimensional wellbeing program that is run by our people for our people;Personalised learning journeys to help you grow your capabilities and unlock your potentialThe chance to make a meaningful impact on employee experience and organisational performanceTo be considered for this role, please include a cover letter answering the following two questions:Question: Can you describe a situation where you automated a repetitive IT support task or business process using AI?
Question: Do you have hands-on experience building custom AI agents using Copilot Studio or ChatGPT's Custom GPTs?
Please briefly describe any agents you've created.To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.auAs an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.Click Apply to submit your application for this role.
Please be aware that you must have the right to live and work in Australia to apply for this job.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Healthdirect Australia by 2xSign in to set job alerts for "Information Technology Support Analyst" roles.Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoBankstown, New South Wales, Australia 2 weeks agoBankstown, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoIT Support Specialist (Contractor) - Australia-basedTurrella, New South Wales, Australia 2 days agoPadstow Heights, New South Wales, Australia 3 days agoMacquarie Park, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoCasual IT | AV Support (Corporate Events)IT Customer Support Representative (Service Desk Level 2)Sydney, New South Wales, Australia 2 days agoService Desk Analyst - Aboriginal TargetedSt Leonards, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 days agoGreater Newcastle Area A$72,253.00-A$77,885.00 6 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia A$129,464.00-A$142,665.00 2 days agoPrincipal Business Analyst - Duck Creek PolicyWe're unlocking community knowledge in a new way.
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