About The Role
Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers? Join our dynamic team and unlock amazing career development in the banking industry! As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs.
Responsibilities
* Undertake transaction activities for customers.
* Educate customers on using digital banking solutions.
* Conduct needs-based conversations to generate opportunities in personal banking and lending.
* Provide exceptional customer service as the first point of contact.
About You
* Exceptional communication and relationship building skills.
* Career minded with a genuine interest or passion for banking.
* Team player who loves to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations.
* Previous banking or sales experience is desirable but not required.
Benefits
* Flexible working arrangement - Balance your work and personal life with ease.
* Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
* Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
* Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
* Purchase additional annual leave - Need more time off? You can buy extra leave days.
* Discounted private health insurance plan - Take care of your health with our special rates.
* Employee Assistance Programme (EAP) - Access confidential support for personal and professional challenges for you and your family.
* Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
* Pride in Diversity membership – We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
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