Join to apply for the Technologies Analyst role at NSW Department of Customer Service
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting recent technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
Role Description
The role is focused on the following technical streams:
- Endpoint Manager - Intune, JAMF and Azure AD Management
- 365 Management including: Exchange Online, Teams, Copilot and SharePoint
- Enterprise Voice management: Teams, Direct routing, Certificate Management, SIP Protocol configuration, device fleet management (Cisco CCX500)
- Meeting room Management: MTR configuration and maintenance, MMR management
What you will do
- Advise on collaboration technologies and best practices.
- Suggest and implement automation and systems improvements.
- Maintain and upgrade device management systems and tools.
- Work with external support vendors to advise on changes and manage business correspondence.
- Report on Vendor performance to ensure delivery in line with contractual and KPI metrics.
- Performing requirement analysis and ensuring solutions meet business needs and requirements.
- Provide accurate advice about vendor performance issues and solutions to assist with specifying business requirements.
- Support the selection, design, and validation/testing of creative technologies and improvements.
- Act as a technical lead on technical support bridges, escalations, and outages to allow support teams to reach resolutions quickly and efficiently
About you
The successful candidate must demonstrate strong capabilities in:
- Advise on collaboration technologies and best practices.
- Suggest and implement automation and systems improvements.
- Maintain and upgrade device management systems and tools.
- Work with external support vendors to advise on changes and manage business correspondence.
- Report on Vendor performance to ensure delivery in line with contractual and KPI metrics.
- Performing requirement analysis and ensuring solutions meet business needs and requirements.
- Provide accurate advice about vendor performance issues and solutions to assist with specifying business requirements.
- Support the selection, design, and validation/testing of innovative technologies and improvements.
- Act as a technical lead on technical support bridges, escalations, and outages to allow support teams to reach resolutions quickly and efficiently
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Salary and Benefits
Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation
Closing Date
Wednesday, 8th Oct 2025, 9:59am
Our Commitment to Diversity and Inclusion
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
Equal Employment Opportunity
We are committed to equal employment opportunity and welcome applications from people of all backgrounds.
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📌 Technologies Analyst
🏢 NSW Department of Customer Service
📍 Sydney