Retail Assistant - Career Development Opportunity
This is an exciting opportunity to join our team as a Retail Assistant, with the potential to be appointed into a leadership role with accelerated training.
The successful candidate will initially be offered a competitive hourly rate with a pathway and eligibility to our profit share program once in the leadership role.
Retail Assistants are known as Trade Counter Assistants. They help plumbers and other tradespeople access products they need for building and renovation projects and undertake other tasks that keep our branch running smoothly.
* Providing customer service and information about products
* Providing quotes both in person and over the phone
* Undertaking pick packing and stock control activities
* Help keeping the branch tidy and safe
* Making occasional deliveries to customers using a company vehicle
We'd love to hear from you if you're someone who:
* Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone
* Can pick orders, maintain shop floor displays and ensure information provided is accurate
* Can use a computer and is happy to learn new systems
* Has a clean, valid driver's licence and is open to working various shifts, including weekends
* Wants to develop their career - either locally, within our network or head office
About the Role
This position involves assisting customers with product enquiries, providing quotes and undertaking administrative tasks. If you have a passion for delivering exceptional customer service and enjoy working in a fast-paced environment, this could be the ideal role for you.
You will work closely with our team to provide a high level of customer satisfaction, while also maintaining accurate records and meeting performance targets.
Key Responsibilities
Some of your key responsibilities will include:
* Assisting customers with product enquiries and resolving any issues promptly
* Preparing quotes and processing transactions efficiently
* Maintaining accurate records and reports
* Contributing to a positive and productive team environment
Requirements
To succeed in this role, you will need:
* Previous experience in retail sales or customer service
* A strong understanding of customer needs and expectations
* Excellent communication and interpersonal skills
* Ability to work accurately and efficiently in a fast-paced environment
Benefits
In addition to a competitive hourly rate, you will also be eligible for our profit share program once you have progressed into a leadership role.
Our team is committed to supporting your development and helping you achieve your career goals.
About Us
We are a dynamic and innovative company dedicated to providing exceptional customer service and supporting the growth of our employees.
We offer a range of benefits and opportunities for professional development, making us an attractive choice for those looking to start or advance their careers.