About this role
This position is designed to accommodate work-life balance in a fast-paced customer service environment.
As a Customer Bookings Officer, you will contribute to empowering people who are deaf, deafblind and hard of hearing to live their desired life and achieve their goals.
Your Key Responsibilities
* Assign interpreting requests to permanent and casual interpreters using an electronic system to meet service targets
* Liaise and negotiate with customers to optimize service delivery and interpreter utilization
* Provide guidance on booking procedures to new clients
* Complete daily administrative tasks following established policies and processes
* Respond to and report on customer feedback, complaints and incidents in consultation with the Team Leader and Manager as required
* Compile and maintain statistics and reports as requested by the Team Leader
* Foster positive relationships with key stakeholders - customers and interpreters
About You
* Developed administrative, organizational and time management skills
* Excellent engagement and communication skills demonstrating ability to liaise with staff and customers
* Able to meet targets and deadlines and manage competing priorities
* Desirable experience and knowledge of the deaf community, language and culture
* Will to learn Auslan (Australian Sign Language)