Job Summary
We are seeking an experienced Marketing Cloud Journey Designer to join our innovative MarTech Solutions team. In this role, you will be responsible for designing, building and optimising personalised, multi-channel customer journeys that transform how we communicate with our customers.
You will work collaboratively with cross-functional teams to capture requirements, identify pain points and design optimised campaigns and journeys in Salesforce Marketing Cloud. Your expertise in journey design, build and optimisation will enable us to deliver complex multi-channel customer journeys, including decision splits, A/B testing, reporting and optimisation.
Daily Responsibilities
* Partner with stakeholders to gather requirements and translate them into actionable campaigns and reporting packs
* Design, build and test complex multi-channel customer journeys in Salesforce Marketing Cloud
* Host workshops and ideation sessions to shape journey backlogs and explore new initiatives
* Manage the end-to-end delivery of campaigns from design and build through to reporting and insights
* Ensure accuracy, compliance and best practice in customer communications by supporting governance and testing programs
Key Qualifications
* Strong communication and consulting skills with the ability to engage, influence and educate stakeholders at all levels
* Experience in Salesforce Marketing Cloud journey design, build and optimisation
* Strong analytical and problem-solving skills with attention to detail and the ability to think big picture
* Technical capability with tools such as SQL, Data Design, AMPscript, HTML/CSS or related platforms
Benefits
* A range of flexible working and leave options, including the option to purchase additional leave each year
* Paid parental leave with Superannuation paid during unpaid leave as well
* Learning and development opportunities to support your career interests
* Health and wellbeing support – access to Headspace and our EAP program, wellness facilities, and more
* Share offers and insurance benefits
* Social activities, community give-back programs and paid volunteer days
About Us
We value diversity, safety, wellbeing and inclusion; everyone belongs. We treat everyone with fairness, consideration and respect, regardless of background or experience. We want everyone to feel comfortable and safe to express ideas, questions and concerns.