The opportunityWe are now seeking an Operations Supervisor at our Townsville Depot.This a pivotal role is responsible for the day-to-day management of depot operations to ensure the optimum performance of bus services in Townsville & Magnetic Island. As an Operations Supervisor, you will have direct responsibility for a team of drivers, dispatchers, and refuellers, overseeing their coordination to achieve the required coverage and performance to deliver our contract Key Performance Indicators (KPIs) and uphold a customer-centric experience.You'll be involved inEfficient resource management: Allocate resources, manage headcount, and ensure day-to-day employee availability for seamless operations.Inspirational leadership: Lead your team, uphold company values, and drive performance measured against KPIs and policies.Compliance oversight: Ensure adherence to national fatigue guidelines, regulations, and enterprise agreements in all allocated work.Performance analysis and improvement: Analyze data on employee performance, implement corrective measures, and manage absenteeism effectively.Customer-centric focus: Foster a culture of customer service excellence, manage customer requirements, and engage with staff for continuous improvement.The boxes you'll tickLeadership experience: Proven track record of leading large teams, coupled with exceptional communication skills and the ability to make critical decisions under pressure.Operational expertise: In-depth knowledge of operational systems and logistics functions to ensure efficient depot operations.Initiative and adaptability: Self-motivated with a proactive and enthusiastic approach to daily tasks, thriving in a dynamic work environment.Organizational skills: Highly organized with the ability to prioritize tasks, adapt to changing deadlines, and handle unexpected challenges effectively.Proficient in investigations and management: Skilled in managing complex investigations, performance/conduct cases, and engaging team members, along with strong computer literacy.Why Kinetic?We are Australia’s and New Zealand’s leading mass transit bus operator and are rapidly growing internationally.We have a diverse, inclusive, and supportive work environment that enables you to succeedWe care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.We offer secure and long term employment with genuine career progression opportunities locally and interstate.How you applyKinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.If you're ready for a challenging and rewarding career with Kinetic then click the 'Apply' button now!
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