About the Role:
This position will be responsible for coordinating spare parts and warranty requests, working closely with the In-Service-Support Team to provide timely support to customers. The ideal candidate will have a strong background in mechanical engineering, experience in a manufacturing or repair environment, and excellent problem-solving skills.
Responsibilities:
* Sourcing and coordinating sales of spare parts for all projects
* Providing customer service to meet their spare parts needs
* Ability to read and understand mechanical and electrical engineering drawings
* Researching and identifying alternative spare parts if they are obsolete
* Reviewing and managing incoming warranty claims following established procedures
* Ensuring that drawings are current and modified as needed by Engineering staff
* Building relationships with customers through helpful and friendly service
* Communicating with vendors documentation requirements and assembling packages as per customer needs
* Ensuring supporting documents for invoicing is provided to the Finance Department to maximize positive cash flow
About You:
* 5-7 years of experience in a manufacturing or repair environment
* Mechanical Engineering Technical Diploma (College Degree) or equivalent work experience
* Overhaul/repair shop experience is an asset
* Demonstrated ability to work independently and manage multiple tasks
* Strong interpersonal and written/verbal communication skills with the ability to develop effective working relationships
* Exposure to project, cost, and schedule management is a plus
* Possess excellent judgment and professional maturity
* Knowledge of Military Standards is an asset
* Excellent problem-solving skills and solid mechanical assembly know-how
* Bilingual French and English: frequent communications with other offices and interactions with clients and suppliers based in North America and Europe
* Ability to gain a Canadian security clearance (Canadian Citizen or Permanent Resident)
About Us:
* A global leader in Marine HVAC and Refrigeration Systems
* A workplace that encourages teamwork and innovation to meet customer needs
* Competitive salary
* Life & Health Insurance, Dental Insurance, Short- and Long-term disability
* Bonus Program
* Employee Assistance Program/Telemedicine
* Wellness Program
* Retirement program
How to Apply:
If you want to work for a fast-growing international company, look no further.
],