As a Customer Service Leader, you will have the opportunity to make a meaningful impact on patient outcomes by leading a high-performing team.
About the Role:
* This is a leadership position that involves managing and mentoring a team of 6 individuals, fostering a positive and results-driven environment.
* You will be responsible for driving process improvements, implementing strategies to enhance efficiency, audit compliance, and service quality.
* Collaboration with internal and external stakeholders and customers is also a key aspect of this role.
Key Responsibilities:
1. Lead, Develop & Inspire
2. Drive Process Improvements
3. Manage Stakeholder Relationships
4. Oversee Operational Reporting
5. Balance Priorities & Demands
Requirements:
* At least 5 years of experience in a customer-facing role, including 2+ years of managing a successful team.
* A strong understanding of customer service operations, especially in the medical device industry.
* Full working rights in Australia.
PREFERRED SKILLS AND QUALIFICATIONS:
* Proven process improvement skills, identifying inefficiencies and enhancing workflows.
* The ability to handle difficult conversations professionally and foster productive relationships.
* Comfortable with challenges, eager to learn, and adaptable in a dynamic environment.
* Thrives under pressure, managing priorities proactively.
* Proficiency in JDE, Power BI, advanced Excel; SQL experience is a plus.
BENEFITS:
* An opportunity to grow by handling complex stakeholder interactions and navigating tough conversations.
* The ability to own systems, reporting, and operational efficiencies to boost performance.
* Flexible remote or hybrid work arrangements.
* A competitive salary, benefits, parental leave, career development, incentives, and wellness perks.
Please include a few lines at the top of your CV explaining why you would like to join us as a Customer Service Leader.