Department of Education WA – Ellenbrook WA
This is a permanent full-time position commencing Term 3, 2026.
At Ellenbrook Secondary College, we are proud to be a school for everyone, where multiculturalism and success are celebrated as our greatest strengths. With over 60 languages spoken within our community, we embrace the richness that diversity brings, fostering an environment of respect, self-worth, and confidence. We are committed to providing a supportive, inclusive atmosphere where all students can thrive, regardless of their background.
The Role
This role is primarily a customer-facing support position, focused on day-to-day ICT operations, user support, and routine maintenance tasks across the school. The Technical Support Officer should provide good customer service primarily to staff supporting helpdesk functions including password resetting and some on the job training using school applications and systems.
In this role you may be responsible for the installation, problem solving, troubleshooting and ongoing maintenance of information systems and information technology (IT) equipment such as computers, laptops, projectors (AV), interactive smartboards, printers and copiers in accordance with the school's needs and Department of Education policies and guidelines. The successful applicant will ideally possess effective communication skills and a thorough understanding of major operating systems and portable devices with their associated software would be highly desirable.
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
To work with us, you must:
* be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
* obtain a valid Working With Children Check before you start.
Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Step 2: Complete the online application form, including details of two work related referees, preferably one being your current line manager.
Your application should include:
* A CV of up to three pages outlining your employment history and professional learning summary relevant to this position.
* A statement of a maximum of four pages addressing the selection criteria as outlined in the attached JDF.
o Demonstrated verbal, written and interpersonal communication skills with the ability to liaise effectively with staff at all levels.
o Demonstrated conceptual and analytical skills, including the ability to develop innovative solutions to information technology problems.
o Demonstrated ability to install and maintain network systems incorporating the Internet and Electronic Mail.
o Demonstrated organisational skills to develop effective administrative practices and the initiative to work with minimum supervision.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education's Recruitment team on (08) 9264 41*** for assistance.
Advertised Vacancy Number: IPS/SS1048067
Suitable applicants may be considered for similar vacancies arising within the next 12 months following this selection process. This may include circumstances where the successful applicant declines or vacates the position.
The Department applies a four day breach period to this selection process.
Applications close: 4.30pm (AWST) on Monday, 22 June 2026.
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