Parts advisor

Join a trusted team where your expertise keeps parts moving and customers supported at our Mildura branch.

We're on the search for a driven and customer focused Parts Advisor to step into this key frontline role in our Mildura branch – someone who thrives on problem solving, builds strong relationships, and is ready to make a real impact every day.

Working closely with our service team and customers, you'll be responsible for identifying, sourcing, and delivering the right parts at the right time. From over‐the‐counter support to coordinating parts for workshop jobs and field service teams, you'll play a vital role in keeping machines and business moving.

At William Adams, you'll join a supportive team culture with real opportunities to grow your career across our Service and Branch network. With 100 years as a Caterpillar dealer behind us, you'll be part of shaping the next century of customer service and operational excellence.

Your number one responsibility will be to provide an excellent service to our customers, ensuring they receive accurate and timely information in relation to all of their parts needs.

This is a full‐time, permanent position reporting directly to the Branch Manager. You will work Monday to Friday on a rotating roster and be required to participate in a Saturday morning roster with some after‐hours support (shared between the team).

• Dealing with front counter enquiries, both face to face and over the phone
• Locating Cat parts for customers and technicians
• Following up and actioning outstanding jobs related to parts inquiries and customer concerns
• System based parts interpreting using a variety of digital and print resources
• Parts Warehousing tasks (receiving, order picking and dispatch)
• Ensuring company accounts receivable processes are adhered to in relation to parts sales transactions
• Assisting with the operation of display areas and stock cleanliness

You will have a true passion for customer service, with a willingness and desire to learn and develop into being a Cat Parts Specialist.

• Mechanical knowledge and a background in earthmoving and/or automotive is preferable
• Exceptional communication skills with a positive and enthusiastic attitude
• Proficient in Microsoft applications
• Experience working on different kinds of systems/databases
• Excellent organisational skills with the ability to handle multiple tasks
• Knowledge of Caterpillar products (preferred but not essential)

• Competitive salary with annual reviews
• Recognition and appreciation programs
• Ongoing career development and training opportunities through the William Adams Institute of Training and Caterpillar
• Perks including novated leasing, purchased leave, and partner discounts across banking, health insurance, and fitness