Supervisor Retail Leadership Opportunity
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* This role involves supervising retail shifts, ensuring excellent customer service and product quality.
* You will be responsible for managing rosters, operational expenses, and minimizing shrinkage and waste.
* A key aspect of this position is fostering a respectful and engaging culture among team members.
* The successful candidate will also be involved in local marketing initiatives to drive sales and profitability.
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Key Responsibilities:
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* Exceeding customer expectations through exceptional customer service and product quality.
* Shift management: Supervising shifts, performing opening and closing routines in accordance with company policies.
* Training & Development: Attending required training and supporting senior management in developing team members.
* Positive Workplace Culture: Fostering a respectful and engaging culture, acknowledging good performance, and supporting recognition programs.
* Sales & Profitability: Assisting in managing costs, including rosters and operational expenses, while minimizing shrinkage and waste.
* Policy Compliance: Ensuring adherence to company policies, maintaining a zero-tolerance approach to Workplace Health and Safety and food safety protocols.
* Restaurant Maintenance: Assisting with maintenance issues and reporting faults to the senior management team.
* Team Leadership: Leading by example, demonstrating exceptional customer service, and treating all team members with respect.
* Local Marketing: Supporting delivery and catering sales in line with company guidelines.
* Customer Service: Responding to customers' inquiries and complaints about goods and services.
* Store and Storage: Examining returned goods and deciding on appropriate action, taking inventory of goods for sale, and ordering new stock.
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Requirements:
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* Competence in both Front and Back of House duties.
* A Diploma in Hospitality Management.
* At least 1 year of work experience in a related field.
* Willingness to undertake and complete all training required for the role.
* Current First Aid certification – Apply First Aid.
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About This Role
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This leadership opportunity offers you the chance to develop your skills and make a real difference in the workplace. You will have the chance to lead a team and contribute to driving business success.
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What We Offer
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We provide opportunities for career growth and development, as well as a dynamic and supportive work environment. As a successful candidate, you can expect a competitive salary and benefits package that reflects your hard work and dedication.