We're seeking a Senior Data Analyst to join a major Customer Experience Transformation Program. This role is all about turning data into powerful insights that drive better decisions, improve customer outcomes, and shape the future of services relied on by millions.
What You'll Do
* Partner with program leaders and stakeholders to define future-state reporting requirements and embed strong data governance practices.
* Translate complex datasets into clear, actionable insights that combine data, graphics, and storytelling to influence strategic decisions.
* Drive efficiency improvements by analysing financial and operational performance, providing recommendations, and helping reduce cost-to-serve.
* Collaborate across Customer Success, Technology, and Operations teams to identify customer pain points and uncover opportunities for improvement.
* Act as a data ambassador, promoting adoption of analytics and innovative reporting solutions across the enterprise.
What We're Looking For
* Experience working in a large, complex data environments.
* Strong expertise in data visualisation tools and a passion for crafting compelling data-driven narratives.
* Proven ability to engage with stakeholders at all levels, balancing strategic and tactical demands.
* Knowledge of process improvement methodologies and statistical modelling techniques.
* A mindset that thrives on customer advocacy, innovation, and driving results.
Why Join Us
* Work at the heart of a nationwide transformation program with significant visibility and impact.
* Be empowered to influence decision-making at a strategic level while delivering tangible improvements for customers.
* Join a culture built on trust, inclusivity, empowerment, curiosity, and safety.
* Hybrid flexibility with a Melbourne-based team.
* If you're passionate about using data to shape the customer experience and influence enterprise-wide change, we'd love to hear from you. delivery.
To apply, please submit your CV by clicking on APPLY.
BH5857
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Industries
* IT Services and IT Consulting, Retail, and Transportation, Logistics, Supply Chain and Storage
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