Job Overview
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We are seeking a highly skilled Customer Service Coordinator to join our team. As a key member of the Operations department, you will play a vital role in ensuring a seamless customer experience throughout the pre-construction process.
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Key Responsibilities:
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1. Manage a portfolio of customers from proposal acceptance to construction commencement
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2. Set clear expectations with customers to ensure they understand the pre-construction process and timelines
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3. Meet with customers face-to-face to complete comprehensive plan presentations and other required meetings across multiple locations
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4. Establish strong rapport with customers by providing regular progress updates via phone calls
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5. Provide proactive solutions to enable files to progress through the pre-construction process
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6. Work collaboratively with other departments and external stakeholders to achieve business objectives
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7. Ensure customer concerns are addressed promptly and resolve disputes effectively
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About You
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To succeed in this role, you will require a passion for delivering exceptional customer service and a commitment to maintaining high standards. Your skills and qualifications should include:
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* A proven track record in fast-paced administrative roles
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* The ability to work under pressure and prioritize tasks effectively
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* Strong communication and problem-solving skills
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* A basic understanding of the residential construction industry, preferably gained through personal experience or interest
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* An eagerness to learn and grow within the company
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What We Offer
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In return for your expertise and dedication, we offer a range of benefits that support your career growth and well-being. These include:
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* A competitive salary package
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* Ongoing training and development opportunities
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* A supportive team environment that fosters collaboration and innovation
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* Access to cutting-edge technology and tools
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* A comprehensive employee assistance program
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Our company is committed to building better futures, and we're looking for like-minded individuals to join our journey.
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