Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.
With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide.
We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it
We are now seeking applicants to join our Customer Experience Move Management team under the Allied Moving Services brand.
This role offers a hybrid work setup according to operational requirements.
Why work for Sirva?
Being an international brand with a cross-regional structure your career opportunities could be endless You can make colleagues, connections, and friendships the world over with Sirva.
Diversity and inclusion are part of our service and therefore are part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself on our identity.
Sirva has invested in benefits for its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication are key to this model and encourage all employees to discuss with their People leaders what works best for them.
Do you want to learn more?
The Move Management Consultant is responsible for coordinating the E2E process of the household goods product both domestically and internationally in an efficient and timely manner for our clients across the AUNZ region.
A day in the life of a Move Management Consultant includes but is not limited to:
- The successful execution of the moving services component of corporate relocations including ancillary services
- Action customer needs within the household goods policy counseling
- Ensuring database accuracy and communication of Information to clients, vendors, and colleagues
- Reconciling and authorising invoices & billing needs to guarantee up-to-date cost management for both client and business.
Who are we looking for?
The can-do attitude of the Allied brand will come naturally to our applicants who show a real enthusiasm to support our customers and a desire to deliver a stress-free moving experience. The following skill set will set you up for success;
- Previous Mobility, Moving Services, or similar industry experience is highly advantageous
- Previous experience handling corporate clients and relationship management is desirable but not essential
- Possess strong customer service and communication skills across multiple platforms
- Be a self-starter with initiative and have the drive to succeed
- Be highly organised with effective time management skills to manage multiple caseloads at a single time across a number of different clients
- Able to work independently as well as in a team environment
- Competent in Microsoft Office suite