At ShopGrok, we provide critical decision support to retail leaders through high-quality market insights and intelligence. We are scaling our operations and investing in the standardisation of our data products to ensure our insights are actionable, performant, and reliable.
Tableau Developer - Retail Analytics
This role is a blend of Analytics Dashboard Design, Technical Development (Tableau Server, SQL, performance tuning), and Product Ownership (standardising variants and improving the user experience for 1,000+ enterprise users).
What you'll do:
* Analytics Design & Development: Design and build high-impact, "executive-ready" dashboards that translate complex retail datasets into clear decision-support tools.
* Product Ownership: Serve as the guardian of the ShopGrok Tableau portfolio. Manage 3–5 core Customer Use Case Variants, ensuring we move toward a modular, scalable architecture.
* Governance & Version Control: Implement and manage rigour around version control for Tableau workbooks and data sources to ensure a "single source of truth."
* Server Administration & Migration: Oversee the Tableau Server environment, including site administration, user permissions (OAuth/service accounts), and scheduling. You will play a key role in managing our server infrastructure.
* Performance Optimisation: Collaborate with the Data Platform and Data Operations team to optimise Snowflake data extracts, ensuring dashboards remain highly responsive for our global user base.
* Stakeholder Alignment: Act as the bridge between technical engineers and the Customer Success team to translate client feedback into scalable product features and improvements.
* Automation: Identify opportunities to automate monthly reporting metrics and usage tracking to improve internal efficiency.
Eligibility
* Open to candidates residing in Sydney, Australia with full Australian working rights.
Essential Skills
* Deep Tableau Expertise (3+ years): Proven track record of building complex, enterprise-grade dashboards. Mastery of LOD expressions, Parameter Actions, and advanced formatting is essential.
* SQL Proficiency: Strong ability to write SQL (Snowflake preferred) to join, filter, and aggregate data for efficient visualisations.
* Tableau Server Management: Experience in site administration and maintaining server health.
* Version Control: Experience using Git or similar tools for Tableau workbooks.
* Design Thinking: A strong eye for UX/UI—you understand how to present data so that it leads directly to a business decision.
* Experience managing Tableau Server
Highly Desirable Skills
* Experience managing Tableau Server in a Linux environment.
* Background in Retail or FMCG analytics (pricing, promotions, and range architecture).
* Experience in a SaaS environment with a heavy focus on scalability.
About you:
* Product-Minded: You look for the most scalable way to solve a problem for 1,000+ users simultaneously, and drive a roadmap based on user priorities.
* Rigorous: You thrive on order. You are excited about fixing messy folders and implementing strict naming conventions and documentation.
* Performant: You take pride in optimising every extract and calculation to ensure a seamless user experience.
* Collaborative: You enjoy working in a fast-paced team where your work has a direct impact on client retention and the company's long-term growth.
* Competitive salary with startup perks and flexible work arrangements.
* The opportunity to own a critical product layer end-to-end in a profitable, growing company.
* Vibrant Sydney coworking space with a high-performance, low-ego culture.
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