Directorate Support Officer - Research, Digital and Intelligence
Location: Gosford or Parramatta, (travel required between these locations, hybrid working available)
Grade: Clerk Grade 5/6
Work type: Ongoing, Full-time 35 hours per week, access to flexible working arrangements within operational requirements
Salary: Base salary starting at $97,027 per annum plus superannuation
Applications Close: 20th June 2025
A Talent Pool for up to 18 months will be created to fill future ongoing roles.
About SafeWork NSW
SafeWork NSW is the state's workplace health and safety regulator. Our focus is to reduce work related fatalities, serious injuries and illnesses by securing compliance with work health and safety and associated legislation. We do this by undertaking a mix of responsive and proactive programs of work focused on high-risk harms across all industries, aligned to our strategic plan and regulatory priorities.
We're seeking a proactive and highly organised person to provide executive level administrative support and leadership to enable effective operations and governance of the SafeWork NSW Research, Digital and Intelligence Directorate. The Directorate supports the delivery of SafeWork NSW policy, programs and operations through the provision of secure digital systems, data-driven intelligence and evidence-based insights and research.
About the role
As the Directorate Support Officer, you'll support a team that values collaboration, curiosity and impact, and your work will help ensure we stay efficient, agile and well-supported. The Research, Digital and Intelligence Directorate has five teams – Research and Insights, Academic Studies, Operational Intelligence, Information and Systems Management, and Systems and Data Support.
You'll be working directly to support the Director and the broader leadership team, helping ensure the Directorate functions smoothly and effectively. We're looking for someone who has strength in building relationships across the organisation, is comfortable working independently, takes initiative and has confidence in navigating ambiguity to get things done. We work very closely with all business units across the organisation, so you'll get great exposure and quickly build understanding of SafeWork as the workplace health and safety regulator in NSW.
The Directorate Support Officer key responsibilities include:
* Provide high-level administrative and coordination support to the Director and Managers including diary coordination and support (Director), procurement and finance processes, organising and coordinating travel arrangements and preparation of correspondence and reports.
* Establish and maintain systems, tools and processes that support the efficient operation of the Directorate.
* Use of the Microsoft Suite of software to the minimum of a medium level, including Power BI.
* Monitor, triage and manage correspondence, workflow tracking, and reporting activities.
* Independently drive forward operational tasks and process improvements.
* Support planning, project tracking and performance reporting across the Directorate.
* Coordinate and provide secretariate support for meetings, briefings and governance activities.
* Coordinate and manage accurate records and databases, complying with administrative systems, processes and policies to ensure information is accurate, stored correctly and accessible.
* Work alongside the Office of the Executive Director, other Directorate Support Officers and administrative staff, ensuring consistency in administrative processes across SafeWork NSW including providing backup services and rotational support where required across Directorates.
Some of the challenges of the role include:
* Management of complex Directorate enquiries on behalf of the Director. This often includes unforeseen issues and can include coordination of responses from other staff.
* High volumes of work, often with conflicting and critical deadlines, including liaison with senior levels of government agencies and the private sector
For more information about the role and its accountabilities, view the Directorate Support Officer Role Description.
About you
In this role, you'll be supporting the Director and senior leadership, so your ability to anticipate needs, proactively streamline work and build strong relationships is key to help the team stay on track and will be critical to our success. Our ideal candidate will bring:
* Strong initiative and problem-solving experience, with sound judgement to inform escalation of issues to the Director.
* Adaptable and resilient working style, demonstrating comfort working in a fast-paced environment with shifting priorities and tight deadlines.
* Collaborative approach and confidence in communicating with a diverse team and a range of stakeholders on behalf of the Director and senior leadership.
* Ability to deal discretely with sensitive, topical and/or contentious issues.
* A background, or interest in the areas of research and insights, data, regulatory intelligence, technology or health and safety would be an advantage.
* Qualifications and/or experience in administration or a relevant field and/or transferable skills and experience are desirable.
How to apply
Your application should include a copy of your current resume (max. 4 pages) and a cover letter (max. 2 pages) which clearly details your skills and experience relevant to this position.
We support and promote flexible working and encourage applicants from diverse backgrounds to apply.
Salary Grade 5/6 with the base salary for this role starting at $97,027 per annum plus superannuation.
For more information about the role and its accountabilities, view the Directorate Support Officer Role Description.
For enquiries relating to recruitment please contact Flavia Raineri Gentile via flavia.rainerigentile@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Salary Grade 5/6, with the base salary for this role starting at base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Flavia Raineri Gentile via flavia.rainerigentile@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 20th June 2025
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact flavia.rainerigentile@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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