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Human Resources Specialist | Master of Information Technology - Data Analytics(Distinction) | UTS | MBA
We are seeking an experienced Quality Manager to join our Quality team based in Sydney office, NSW.
ABOUT US
FUJIFILM Data Management Solutions has been operating in Australia for over 35 years to deliver process outsourcing capabilities and customer communication solutions to Australia’s largest government organisations and public companies.
FUJIFILM Data Management Solutions is a proactive organisation offering stability and excellent work company culture.
THE ROLE
The Quality Manager is responsible for the development, implementation and maintenance of a Quality Management System as defined by the ISO9001:2015 Standard in NSW & ACT. The Quality Manager actively promotes the continuous improvement of all business systems and provides direction, support and facilitation to the Business Unit for regular process analysis/improvement and system performance measurement.
MAIN ACTIVITIES
* Maintain the Group Quality Management System (QMS) and document management system (SharePoint) for NSW, identifying and managing issues and opportunities for improvement and take appropriate action.
* Ensure ISO9001:2015 certification is maintained for NSW & ACT sites – coordinate and facilitate the surveillance and triennial audits for NSW & ACT sites and other sites as requested.
* Maintain the internal audit schedule for NSW/ACT, including conducting internal audits, maintain records and findings, and report to management non-compliances to policies and procedures.
* Mentor and manage the Quality Control Officers.
* Ensure the Incident Management System is maintained.
* Participate in the investigation, resolution and follow up of client complaints and preventative actions.
* Orchestrate the incident report (IR) development process between the various participants as required.
* Review quality and content of client Incident Reports and recommend improvements.
* Facilitate the IR approval process.
* Participate in quality meetings as scheduled, work with the other QMs to ensure consistency across sites.
* Provide support and assistance to relevant stakeholders and business unit managers on quality system related matters.
* Attend and participate in Quality and Management meetings.
* Raise quality & risk awareness, promote understanding of compliance with QMS.
* Manage the document review and approval process for documents with relevant stakeholders where required.
* Assist the National Document Manager in the document review and approval process for Group documents where required.
* Collect and maintain data for analysis of quality system performance.
* Prepare monthly management reports regarding the status of the QMS.
* Initiate and participate in process improvement initiatives and projects.
* Participate in internal, client and third-party vendor audits where required.
* Assist the Group Quality Manager as required.
* Provide support to Sales and Commercial teams with client questionnaires, audits and tender responses.
Key Skills
ESSENTIAL
* Experience in the development and / or maintenance of a business system to ISO 9001: 2015.
* Current and detailed knowledge of the ISO 9001: 2015 standard.
* Knowledge and experience in the conduct of internal (systems) auditing.
* Advanced skills status in Microsoft Office software.environ
* Experience in diagnosing, reporting, tracking and resolving quality issues.
DESIRABLE
* Relevant industry experience.
* Project industry knowledge and experience.
* Advanced skills in Project Management and process Flow software (e.g. Visio).
* Relevant tertiary training.
* Knowledge and experience of relevant legislation or standards relating to one or more of Human Resource Management; Environmental Management; Risk Management; Work Health and Safety.
Qualifications and Experience
* A relevant professional or trade tertiary qualification.
* Formal training as an internal (systems) auditor.
* Must be an Australian Citizen.
What we offer?
In return we can offer you the opportunity to cross train and develop new skills if desired. We are a proactive organisation offering stability and excellent work company culture. Other benefits are:
* Permanent full-time position.
* Flexible working arrangement.
* Great supportive team .
* Access to Employee Assistant Program and other staff benefits.
What’s next?
If you can meet the above requirements and are ready to take the next step in your career, apply now!
Employment is dependent on Australian Citizenship (due to client contractual requirements) and national criminal history checks that are acceptable to Fujifilm DMS. Additional security clearances may be required as requested by Fujifilm DMS or its clients.
Fujifilm DMS is an equal opportunity employer and encourages individuals of diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people in the LGBTIQA+ community and people living with a disability.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Quality Assurance
* Industries
Technology, Information and Media
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