Customer Service & Supply Chain Representative
Our Client is a well renowned Health organisation located in Melbourne’s Eastern Suburbs. The Customer Service Team in this business has a robust team based culture, built on trust and commercial delivery and due to a recent increase in projects is looking to expand. As the business is going through transformational uplift we are looking for someone to build and maintain strong working relationships with internal teams and external stakeholders. Collaborate across departments such as Procurement, Supply Chain, and Finance to resolve issues and improve service delivery, while actively participating in meetings, training, and feedback sessions to support team development.
Role
As a Customer Service & Supply Chain Representative, your role will be to deliver timely, accurate, and empathetic support across multiple communication channels, ensuring customer satisfaction through professional resolution of complaints and complex issues. Maintain comprehensive records of all customer interactions and consistently meet or exceed service level targets, including response times and satisfaction scores.
You will effectively manage competing priorities in a high-volume environment while adhering to schedules, policies, and procedures. Support administrative functions and contribute to team goals and continuous improvement initiatives that enhance service delivery and operational consistency.
You will need to be a good communicator as you will be engaging with your customer, sales team and suppliers on a regular basis to ensure they are provided with top class service. You will need to handle data administration to ensure the integrity and accuracy of data across Customer, Fleet, and Procurement systems.
This is an immediate start.
Skills & Experience
- 2+ years of successful customer service experience, preferably within the Healthcare industry.
- CRM software: Salesforce, Zendesk, and HubSpot to manage customer interactions, track inquiries, and maintain customer records.
- Communication tools: Email clients, VoIP systems, and live chat software enable seamless communication with customers.
- ERP tools (e.g., Oracle, SAP, Business Central) to manage customer orders, track enquiries, and maintain customer records.
- Proven ability to deliver exceptional service consistently, exceeding customer expectations in a high-pressure environment.
- Exceptional communication skills, both written and verbal, with a commitment to active listening and clear articulation.
- Proficiency in Microsoft Office Suite and a willingness to learn and adapt to new technologies.
- Strong teamwork and interpersonal skills to create a collaborative and supportive environment.
Get in touch
If you require more information on the role or if you have any further questions, please contact Luke Betten via Email at (emailprotected)
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📌 Customer Service & Supply Chain Representative
🏢 Loop Recruitment
📍 Melbourne