WHO IS LUMI?
We're a
leading Fintech small business lender
fuelling growth by making finance more accessible.
We deliver
fast & flexible funding
designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses,
we're trusted for our speed, high quality service, and tailored approach
.
WORKING AT LUMI
We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers.
We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies'
2025 Outstanding FinTech Leader of the Year
award. We also ranked in the top #3 on the
2024 Australian Financial Review BOSS Best Places to Work
Banking, Superannuation and Financial Services list,
2023 Best Workplace Diversity
Award by FinTech Australia and the
2022 Empowering Innovation Affie Award
. We also ranked
#36
among the
fastest-growing technology companies in Australia
in the
2022 Deloitte Technology Fast 50
Australia.
We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.
OUR VALUES
Egos at the door
We own. We don't judge. We don't blame. We are open. We are in this together. We are respectful.
See the customer
We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.
Think lean
We make things simple. We are resourceful. We understand the problem. We think ahead.
Learn to grow
We are curious. We challenge. We try. We fail forward. We learn. We try again.
THE ROLE
Leading longer-term projects, process optimization, reporting, data integrity, and cross-functional improvements.
Optimisation Roadmap
● Develop, own, and manage the operational improvement roadmap for credit, lending support, and settlements efficiency, ensuring alignment with broader business strategy.
● Provide comprehensive reporting to leadership on team performance
● Ensure functions supporting the Lux team are "fit for purpose" and that controls are scaled for large-exposure risks.
● Ensure roadmap alignment with Head of Operations and Sales operational and change strategies.
Process Improvement & Change Management
● Partner with Operations leads to drive initiatives that reduce "time to outcome", churn, conversion rates, and improve overall efficiency.
● Ensure effective communication and structured change management during the rollout of new processes.
● Establish data quality and data capture as core principles within success metrics to ensure accurate business intelligence.
● Design and refine the data-driven controls used by the operations team to monitor output and quality.
● Design, manage, and maintain daily, weekly, and monthly credit operations reporting to ensure all Credit and Lending Support teams have up to date visibility of their performance against KPIs.
THIS PERSON IS SOMEONE WITH
● Demonstrated experience in credit risk, lending, or financial services, including experience in a manager level role focused on process improvement and optimisation.
● Experience designing and implementing operational efficiency initiatives, with measurable improvements in time to outcome, conversion rates, or cost reduction.
● Aptitude and experience in data analysis, reporting frameworks, and business intelligence tools to drive data-driven decision making.
● An understanding of implementing automation in end to end lending assessment processes including incorporation of AI or similar technologies.
● Understanding of credit risk frameworks, lending operations workflows, and quality assurance methodologies.
● Experience working with cross-functional teams (Product, Data, Technology, Operations) to deliver strategic initiatives.
● Demonstrated ability to design and maintain operational KPIs, performance metrics, and reporting dashboards.
● Experience with data integrity frameworks, system controls, and quality assurance procedures.
● Excellent stakeholder management and communication skills.
● Tertiary qualification in Finance, Business, Analytics, Risk Management, or related field (or equivalent experience) is desirable
PERKS & BENEFITS
Wellbeing:
Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
Work Life:
Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space
Social & Food:
Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, ping pong, rooftop BBQs
Rewards & Recognition:
Competitive pay, referral bonuses, shout-out recognitions
Community Support:
Paid volunteer leave, diversity celebrations, company volunteer days
Career & Growth:
Advancement opportunities, higher education sponsorship, hackathons