WHO WE ARE Known best as the 'Undisputed King of Trainers', JD Sports reigns as one of the biggest global Sports Fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester, UK, JD Group has grown rapidly through international expansion, now operating over 3,400 stores worldwide. We aim to inspire the emerging generation through a connection to the universal culture of Sport, Music, and Fashion. Since launching in Australia in 2017, we have expanded to over 60 stores across NSW, VIC, QLD, WA, SA, and TAS, with plans for further growth.
Our mission? To offer unparalleled service and style by providing access to top brands and products, creating a memorable shopping experience. Working at JD Sports is about attitude and challenging norms. We value individuality and innovation, seeking energetic, passionate individuals to join our team.
The Role
Our customer is at the heart of everything we do. As a Sales Assistant, your goal is to deliver exceptional customer service, ensuring a memorable shopping experience and a positive connection to our brand. You should be energetic, genuine, and customer-focused, offering personalized assistance to those seeking the best products and brands.
* Act as a brand ambassador, demonstrating positivity and professionalism
* Maintain up-to-date product knowledge to assist customers effectively
* Provide personalized 1:1 customer service
* Assist with queries and sales processing
* Collaborate with management and team to meet KPIs and targets
* Support store tasks such as visual merchandising, cleanliness, and presentation
* Escalate customer complaints to management
* Complete mandatory training related to products, policies, and procedures
What We're Looking For
* Experience in retail, hospitality, or similar customer service roles
* Ability to deliver excellent service and go above and beyond
* Passion for sports fashion or knowledge of key brands
* Positive attitude and team spirit
* Ability to thrive in a fast-paced environment
* Enthusiasm for overcoming challenges and learning new skills
* Strong communication skills and engagement with customers and team
* Ability to multitask
* Flexibility to work various shifts, including weekends and holidays
What’s In It For You?
* Work with top products and brands in a dynamic environment
* Training and career development opportunities
* Potential to advance across various roles including retail, support office, and distribution
* Staff discount for you, friends, and family
* Access to Employee Assistance Program and Mental Health support
* Paid parental leave for full-time employees
We value diversity and inclusion and seek driven individuals committed to growth. Apply today to start your JD Sports journey. By applying, you consent to a VEVO check to verify your working rights where necessary.
About the company
JD Sports is a leading sneaker and sports fashion retailer, offering limited edition and exclusive designs from brands like adidas Originals and Nike.
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