This is a XapCare Partner role with Goodstart Early Learning based in Murarrie, QLD, AU Goodstart Early Learning Role Seniority - junior More about the XapCare Partner role at Goodstart Early Learning Role: Customer Care Specialist (XapCare Partner) Location: Murarrie, QLD (Turrbal and Yuggera peoples) Employment Type: Full-time, 6mth contract Do you take pride in delivering exceptional customer service? Are you seeking a Monday to Friday role that supports work/life balance? Do you thrive in a dynamic, fast-paced environment? Your Impact As a customer care specialist, you will play a pivotal role in solving day to day challenges and empowering our centre teams to focus on what matters most – supporting children and families. You’ll be the first point of contact for internal childcare management enquiries, using your natural technology problem solving skills to provide timely and effective solutions. At Goodstart we call this a XapCare Partner, forming part of our dedicated Xap system support team Bring your energy, curiosity and commitment to great service, and make a real difference every day! You Will Be customer focused with a friendly, inquisitive demeanour Have exceptional written and oral communication skills with adaptability Be able to manage multiple systems and excel in a high- paced, high-volume environment Be highly organised with attention to detail and a great work ethic Be tech savvy with a willingness to learn and grow your knowledge Have a passion for investigation and solving problems Have intermediate Microsoft Suite experience including Excel, Word, and Teams Liaise with internal teams to ensure accurate and timely processing of requests Be a team player with the ability to work autonomously when required Hold a QLD Blue card or be willing to obtain Reside in South East Queensland and have access to reliable transport Even Better If You Have knowledge of Xap or other childcare management system Have knowledge of the child care subsidy (CCS) Have understanding or awareness of the Inclusion Support Program (ISP) Have previous experience in customer care, retail, hospitality or call centre roles What Goodstart Can Offer You Hybrid work arrangements giving you more work/life balance across a Monday to Friday roster - No weekends or late nights! Full training across our systems and platforms Excellent team culture based on collaboration and support The chance to make a real difference in the lives of our centre teams Personal and career growth opportunities with a strong emphasis on individual development Access to discounted childcare (up to 15%) Discounted health care and access to employee wellbeing program with BUPA Exclusive discounts on travel, gym memberships, Apple and Dell products, and more. Free annual flu shot (optional) Option to purchase extra leave for even greater work life balance Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay First Nations Support and Cultural Leave Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes How To Apply Click ‘Apply Now’ and submit your application. We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions Have a question? Contact our Talent Acquisition Team via email recruitment@goodstart.org.au Supporting our people and protecting our children We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection. Safety is our priority, and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check. Posting Notes: MURARRIE, BRISBANE || QLD || Australia (AU) || | || No Early Childhood Qualification || Full-Time Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Goodstart Early Learning team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing customer support Liaising with internal teams Problem-solving Key Strengths Customer focus ️ Communication skills Tech-savvy Knowledge of Xap Child care subsidy awareness Customer care experience Why Goodstart Early Learning is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Goodstart Early Learning not with Hatch.