Service Manager - Residential Aged Care
Location: Toowoomba, QLD
Employment Type: Full Time
Attractive Salary + Super + Salary Packaging + Employee Assistance Program
Are you an experienced aged care leader who is passionate about delivering high-quality, person-centred care? We are seeking a compassionate and results-driven Service Manager to lead a well-established residential aged care home in Toowoomba.
About the Role:
This role is ideal for either clinical professionals or experienced operational leaders in the aged care sector. What matters most is your ability to lead with empathy, drive quality outcomes, and foster a culture of respect, safety, and continuous improvement.
In this role, you will:
* Oversee the day-to-day operations of a residential aged care service
* Lead, support, and develop a diverse team of clinical, care, and support staff
* Ensure compliance with Aged Care Quality Standards and organisational values
* Build strong, respectful relationships with residents, families, and community stakeholders
* Manage budgets, service performance, care quality, and continuous improvement initiatives
* Champion a positive workplace culture and high team engagement
About You:
* Proven leadership experience in residential aged care - clinical or non-clinical
* Strong decision-making and communication skills
* Deep understanding of aged care standards, funding models, and compliance systems
* Passion for high-quality, person-centred care and team development
* Comfortable leading through change with a proactive, collaborative mindset
Qualifications & Requirements:
* Tertiary qualification in Nursing (required for clinical applicants)
* Current AHPRA registration (if applicable)
* Demonstrated experience managing clinical and care teams in aged care
* Knowledge of accreditation, quality frameworks, and evidence-based practice
* Experience managing budgets and business operations
* Valid Queensland Driver's Licence
* Current NDIS Worker Screening Check or Police Check (or willing to obtain)
Why Join?
* Ongoing learning and development opportunities
* Salary packaging - increase your take-home pay with up to $15,990 tax-free
* Access to a range of employee discounts including health, travel, and lifestyle offers
* Supportive wellbeing programs including professional counselling and lifestyle coaching
This is your opportunity to lead a respected aged care home with a long-standing reputation for excellence in care. If you're ready to take the next step in your leadership journey and make a lasting impact, we would love to hear from you.
Apply now to express your interest or contact us for a confidential discussion.