Join the excitement! Lead village support teams, oversee Health and Safety, champion village recruitment, and collaborate with leaders in a vibrant community.At Ryman, every day is a chance to be a hero in the story of our residents' livesUnlock your full potential in a supportive environment that values your expertiseOversee all aspects of 5-star village service deliveryAbout the roleWe have an exciting opportunity to join our leadership team as a Resident Services Manager at Nellie Melba Retirement Village in Wheelers Hill, Victoria. This is a full-time permanent role working Monday to Friday, 0830 - 1630. Flexibility is a must, as part of the role you're required to be on call.At Ryman, our Resident Services Manager wears many hats; leading with kindness and clarity, this role is a key player in our multi-disciplinary village leadership team. Whilst working closely with the Village Manager, Clinical Manager, and Facilities Manager, in this role you will:Lead the effective delivery of the Village service functions which includes our kitchen, housekeeping, laundry, and administration teamsHave oversight for all risk management and health and safety related processes for the villageBe responsible for Human Resource tasks within the village including inductions, recruitment, training, performance reviews, and payroll assistanceActively manage the roster for Auxiliary teams ensuring adequate staffing levels are maintainedProvide leadership at the Village in the absence of the Village ManagerAbout youTo thrive in our fast-paced and varied environment you will:Have proven management experience with a preference for Health and Safety experience/trainingBe skilled at juggling conflicting prioritiesEnjoy building meaningful relationships with staff, residents, and their familiesHave a comprehensive knowledge of continuous improvement systems and processesPlace a high emphasis on customer service and work hard to deliver exceptional service to our residentsBe an outstanding communicator that is both professional and empatheticAbout RymanWelcome to Ryman! We're a growing and agile organization with a culture based on kindness and excellence. We're one of New Zealand and Victoria's fastest-growing employers, offering career options across sectors like construction, nursing, sales, village management, design, technology, and office roles.We pride ourselves on having empathetic and caring people, which is essential to our way of working. We believe our people are truly one of a kind.As part of the Ryman team, you will:Work in a facility that operates more like a family business, with good resources and care ratiosBe part of a fun, friendly, and supportive team environmentReceive monthly employee recognitionGet a complementary designer uniformHave opportunities for professional development and career progressionReceive a Ryman Team Benefits card with discounts from 45+ brandsAt Ryman, we foster an inclusive environment where everyone feels welcome to be themselves. We celebrate diversity and encourage anyone interested in working with us to apply.If you're our KIND of person, we'd love to hear from you!Applications will be reviewed as received, and interviews may occur before the closing date. We reserve the right to close the job ad early if filled.Location(s): Nellie Melba Retirement Village - Wheelers Hill AU Diana Isaac Retirement Village team's STORY This site is powered by Snaphire ()