Grace Loves Lace _is a global leader in bridal fashion, we are seeking a strategic and hands-on IT Manager to lead our IT function and support our global operations.
**About the Role**
This critical stand-alone role reports into the CFO. You'll own the end-to-end IT strategy, infrastructure, and operations across our international business. From managing our core ERP system (NetSuite) to optimizing cybersecurity and cloud environments, you'll be both visionary and practically hands on, driving innovation while delivering robust, day-to-day IT support.
**Key Responsibilities**
- Lead GLL's global IT strategy, infrastructure, and security
- Manage and optimise our ERP (NetSuite), Microsoft 365 & OneDrive environments
- Oversee all service desk support, ensuring timely resolution of technical issues across global teams as well as onboarding, offboarding and device setup of staff
- Collaborate with key department heads on system-related projects and integrations
- Deliver cross-functional projects and digital transformation initiatives
- Ensure compliance, business continuity, and system scalability
**What You'll Bring**
- 3-5+ years in IT leadership roles (multi-site/global preferred)
- Proven NetSuite experience (certification a plus)
- Strong knowledge of OneDrive, Windows Server, Mac, Microsoft 365
- Experience with eCommerce (Shopify+), CRM, ERP, and systems integration
- Exceptional communication and problem-solving skills
- Experience in fashion or retail is advantageous
- Experience in web development, SEO and ecommerce technical performance
- Experience with Power BI and business systems analysis
**Why GLL?**
We're more than a bridal brand! At Grace Loves Lace, you'll work with passionate creatives in a values-led culture that celebrates authenticity, innovation, and global impact.
- Global HQ located in the heart of Burleigh Heads, on Kortum Drive
- 30%-50% of product discounts for you, your direct family & friends!*
- Flare Benefits Platform with discounts across a range of AUS retailers
- Salary Packing/Novated Leasing Available for eligible employees
- Company supported Employee Assistance Program
- Work with brand that holds ethical and sustainable manufacturing at its core