Customer Support Officer
Our Tasmanian salmon has a global reputation for exceptional quality and flavour and behind every perfectly delivered order is a brilliant team making it all happen.
At Huon our Customer Service team sits at the heart of the business. They're the calm in the chaos, the detail‐lovers, the problem‐solvers and the friendly faces behind every great customer experience.
The role
This is a hands‐on high‐impact role where no two days look the same. You'll provide critical operational and administrative support to the Customer Service team keeping orders moving, systems humming, inboxes under control and daily checks spot on.
Your work enables our Customer Service Representatives to focus on what they do best: building relationships and resolving issues while you keep the engine running behind the scenes.
What you'll be doing
* Assisting with export order uploads, confirmations and Air Waybill (AWB) updates
* Completing daily order checks and end‐of‐day processing
* Managing Metcash portal order processing and invoice reconciliation
* Supporting wholesale and export order confirmations
* Managing the shared Customer Service inbox – triaging and allocating requests
* Providing overflow support during peak periods or team leave
* Maintaining accurate records, documentation and system data
* Spotting opportunities to improve efficiency, accuracy and workflow
* Following safety compliance and data integrity standards
* Pitching in with ad‐hoc tasks when needed – teamwork is everything here
What we're looking for
* Experience in administration, order processing or customer service support
* Strong attention to detail and a high level of accuracy
* Confidence using ERP systems (SAP preferred) and Microsoft Office
* Ability to manage repetitive deadline‐driven tasks with ease
* Strong organisational and time‐management skills
* A proactive, team‐first mindset
* A commitment to Huon's values – safety and continuous improvement
Why join Huon
When you join Huon you're joining a business that's future‐focused, values‐led and proud of what we produce.
You'll enjoy:
* Discounts on our premium sustainably farmed salmon – the best salmon in the world at home
* Ongoing training and development to support your career growth
* Discounted health insurance and wellbeing benefits
* Retail and lifestyle discounts across everyday shopping
* The opportunity to make a real impact in a business that cares about quality, people and the future
Ready to dive in
Click Apply Now and follow the prompts – we can't wait to meet you.
Required Experience: Unclear Seniority
Key Skills: Corporate Paralegal, Accounts Handling, CNC, Architectural Design
Employment Type: Full‐Time
Experience: years
Vacancy: 1
#J-18808-Ljbffr